Lead Veterinary Client Services Specialist

Animal Care Hospital; Cedar Rapids (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

EAP

401(k) match

Paid time off

Job summary

Animal Care Hospital in Cedar Rapids, IA seeks a Lead Client Service Representative to lead the client service team, manage appointments, and ensure a smooth daily patient flow. You will handle phones, processing transactions, and provide compassionate service to clients.

The role includes training, scheduling, and supporting hospital workflow, with a focus on safety and a collaborative team environment.

Qualifications

• 3+ years of customer service, reception, or client-facing experience.
• Ability to manage a multi-phone line while assisting in-person clients.
• Experience with veterinary practice management software, especially Cornerstone.
• Excellent verbal and written communication skills.
• Compassionate, professional service in routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars.
• Accurate payment processing and financial record maintenance.
• Support team scheduling, workflow, training, and mentorship.
• Problem-solving and conflict-resolution skills.
• Inventory management and marketing initiative support.
• Commitment to hospital safety protocols.
• Positive attitude and teamwork; calm under pressure.

Responsibilities

• Lead the client service team and be the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and provide information about services.
• Train and mentor front-desk staff; assist with scheduling and workflow.
• Support safety initiatives and inventory management.

Skills

Customer service

Phone handling

Cornerstone

Communication

Organization

Scheduling

Payments

Mentorship

Conflict resolution

Inventory

Marketing

Safety protocols

Teamwork

Job description

Animal Care Hospital in Cedar Rapids, IA seeks a Lead Client Service Representative to lead the client service team, manage appointments, and ensure a smooth daily patient flow. You will handle phones, processing transactions, and provide compassionate service to clients.

The role includes training, scheduling, and supporting hospital workflow, with a focus on safety and a collaborative team environment.