Lead Veteran Services Supervisor — Shelter Operations

Paycom; Prescott (AZ); On-site; USD 46,000 - 54,000; Full time

Job summary

U.S.VETS Prescott is seeking a Lead Veteran Service Assistant to oversee daily residential operations and supervise front-line staff, ensuring veterans receive consistent, high-quality basic services in a safe, structured environment.

You will coordinate staffing, develop weekly schedules, provide training, monitor client behavior, and support sobriety-focused programming, including UA testing, to promote housing stability and recovery for veterans.

Qualifications

• Minimum of 2 years of leadership experience in nonprofit, shelter, or residential services.
• At least 1 year of experience in a Veterans Services, housing program, or similar setting.
• Proven ability to supervise and manage front-line staff and engage clients effectively.

Responsibilities

• Supervise daily delivery of residential services including shelter, meals, hygiene, and basic needs.
• Lead and support Veteran Service Assistant staff to ensure consistent, high-quality service delivery.
• Coordinate daily operations, including staff assignments and service coverage.
• Develop weekly staff schedules in partnership with the Veteran Services Coordinator.
• Provide training, coaching, and supervision to residential staff.
• Monitor client behavior and de-escalate conflicts to maintain a safe and stable environment.
• Document and report incidents, including verbal or physical altercations.
• Ensure smooth day-to-day operations and continuity of services.
• Coordinate with leadership to maintain inventory of supplies and meal services.
• Support implementation of sobriety-focused programming, including UA testing.
• Oversee safety protocols and emergency procedures at the site.
• Track and report residential services data and ensure timely documentation.
• Supervise mail and client communication processes within the facility.

Skills

Leadership

Conflict resolution

Communication

Teamwork

Client engagement

Documentation

Computer skills

Independent work

Education

High School

Job description

U.S.VETS Prescott is seeking a Lead Veteran Service Assistant to oversee daily residential operations and supervise front-line staff, ensuring veterans receive consistent, high-quality basic services in a safe, structured environment.

You will coordinate staffing, develop weekly schedules, provide training, monitor client behavior, and support sobriety-focused programming, including UA testing, to promote housing stability and recovery for veterans.