Lead Vet Front Desk | Patient-Focused & Growth Opportunities

Veterinary Practice Partners; Orlando (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Orlando Vets Eastwood is seeking a full-time Lead Front Desk Receptionist to be the first contact for clients and their pets. You will manage check-ins, schedule appointments, process payments, and assist with phone inquiries, all while maintaining a welcoming, professional demeanor.

The role requires strong organizational skills in a fast-paced veterinary setting, with benefits including insurance options, PTO, and a 401(k).

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Customer service

Professional demeanor

Job description

Orlando Vets Eastwood is seeking a full-time Lead Front Desk Receptionist to be the first contact for clients and their pets. You will manage check-ins, schedule appointments, process payments, and assist with phone inquiries, all while maintaining a welcoming, professional demeanor.

The role requires strong organizational skills in a fast-paced veterinary setting, with benefits including insurance options, PTO, and a 401(k).