Lead Veterinary Receptionist

Orlando Vets- Alafaya Trail; Orlando (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

Orlando Vets Eastwood is seeking a full-time Lead Receptionist to be the first point of contact for our veterinary clients, setting a positive tone for their visit. You will handle front-desk operations in a fast-paced clinic and partner with team members to deliver outstanding client service and animal care.

You will greet clients, manage appointment sign-in, process payments, coordinate scheduling, and answer calls for inquiries.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in, confirm details, and escort to exam rooms
• Ensure accurate service and product sales accounting, handle payments, process cards, and schedule future appointments
• Answer calls for appointments, hospital inquiries, refills, and other requests; make reminders and follow-ups
• Understand vaccination protocols, basic lab tests, common diseases, and veterinary terminology
• Maintain cleanliness and organization to ensure a positive client experience

Skills

Customer service

Organizational skills

Multitasking

Calm professional demeanor

Tools

Payment processing

Job description

Lead Receptionist

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $18.00-$21.00 per hour dependent on skills and experience

Schedule: Monday- Friday 8AM-5:30PM, every other Saturday 8AM-2PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Orlando Vets Eastwood

While our animal hospital in Eastwood Animal Hospital came under new management in 2019, the level of medicine and service we provide hasn’t changed. We remain a patient and client-centered practice in Orlando where every visitor receives compassionate, personal treatment. Our Veterinarian team is focused on providing outstanding care, customized health plans, and ongoing support to you and your four-legged family members. We want you to understand your pet’s needs fully and feel confident in our ability to help.