Lead Valet & Guest Experience Specialist

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Subsidized housing

Shuttle service

Weekly meal subsidies

401(k) with employer match

Employee discounts

Job summary

Horseshoe Bay Resort is seeking a Parking - Lead Valet Attendant to enhance guest arrivals and departures with premier service. You will park and retrieve vehicles, assist with luggage, and support front drive operations while delivering information about resort amenities and local attractions.

The role requires strong customer service, a neat appearance, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong customer service and hospitality skills.
• Professional appearance and positive attitude.
• Excellent verbal communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to work effectively as part of a team.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Safely park and retrieve guest vehicles promptly.
• Assist guests with luggage and personal belongings.
• Maintain an organized and efficient front drive area.
• Keep bell carts, entrances, and valet areas clean and presentable.
• Deliver guest amenities, packages, and special requests promptly.
• Provide accurate information about resort amenities, events, dining, and local attractions.
• Respond professionally to guest inquiries and service requests.
• Maintain knowledge of resort operations, schedules, and promotions.
• Follow established communication, guest service, and safety procedures.

Skills

Customer service

Hospitality

Verbal communication

Multitasking

Attention to detail

Teamwork

Education

High School diploma or equivalent (Required)

Some college (Preferred)

Job description

Horseshoe Bay Resort is seeking a Parking - Lead Valet Attendant to enhance guest arrivals and departures with premier service. You will park and retrieve vehicles, assist with luggage, and support front drive operations while delivering information about resort amenities and local attractions.

The role requires strong customer service, a neat appearance, and the ability to multitask in a fast-paced environment.