Valet - Parking Attendant

Crescent Hotels & Resorts; Horseshoe Bay (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

MIT Program (Manager in Training)

Housing subsidy

Medical, dental, vision insurance

401(k) plan with employer match

Travel discounts

Employee discounts

Subsidized meals

Career advancement opportunities

Job summary

Crescent Hotels & Resorts is seeking a Parking - Lead Valet Attendant at Horseshoe Bay Resort to deliver exceptional guest service from arrival to departure. You will park and retrieve vehicles, assist with luggage, and support the front drive, ensuring a smooth, welcoming experience for every guest.

Ideal candidates will have hospitality experience, a professional appearance, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong customer service and hospitality skills.
• Professional appearance and positive attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to work effectively as part of a team.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Safely park and retrieve guest vehicles promptly.
• Assist guests with luggage, golf clubs, coolers, and other personal belongings.
• Maintain an organized and efficient front drive area, ensuring smooth traffic flow.
• Keep bell carts, entrances, and valet areas clean and presentable.
• Deliver guest amenities, packages, and special requests promptly.
• Provide accurate information about resort amenities, events, dining, and local attractions.
• Respond professionally to guest inquiries and service requests.
• Maintain knowledge of resort operations, schedules, and promotions.
• Follow established communication, guest service, and safety procedures.

Skills

Customer service

Hospitality

Professional appearance

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Some college

Job description

Description

Position Summary

The Parking - Lead Valet Attendant delivers exceptional guest service by creating a welcoming first impression and ensuring smooth arrivals and departures. This role is responsible for parking and retrieving vehicles, assisting with luggage, supporting front drive operations, and providing information about resort amenities and services.

Key Responsibilities

• Greet guests warmly upon arrival and departure.
• Safely park and retrieve guest vehicles promptly.
• Assist guests with luggage, golf clubs, coolers, and other personal belongings.
• Maintain an organized and efficient front drive area, ensuring smooth traffic flow.
• Keep bell carts, entrances, and valet areas clean and presentable.
• Deliver guest amenities, packages, and special requests promptly.
• Provide accurate information about resort amenities, events, dining, and local attractions.
• Respond professionally to guest inquiries and service requests.
• Maintain knowledge of resort operations, schedules, and promotions.
• Follow established communication, guest service, and safety procedures.

Qualifications

Knowledge, Skills, and Abilities

• Strong customer service and hospitality skills.
• Professional appearance and positive attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to work effectively as part of a team.

Education and Experience

• Previous valet, bell, hospitality, or customer service experience preferred.
• High school diploma or equivalent preferred.

Requirements

• Must be at least 21 years of age.
• Valid driver's license with an acceptable driving record.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and move for extended periods.
• Ability to work outdoors in varying weather conditions.
• Ability to communicate effectively in English.
• Must adhere to all resort policies, procedures, safety standards, and appearance guidelines, including uniform requirements.

Benefits

Horseshoe Bay Resort offers a comprehensive benefits package designed to support personal and professional success, including:

• Professional development opportunities through the Manager in Training (MIT) Program and ongoing career advancement initiatives.
• Subsidized associate housing, shuttle service, and weekly meal subsidies (where applicable).
• Medical, dental, and vision insurance plans.
• 401(k) plan with employer match.
• Associate Relief Fund.
• Employee discounts on retail and dining outlets.
• Travel discounts at participating Crescent Hotels & Resorts properties.
• Limited golf and resort amenity privileges based on occupancy and business needs.

Horseshoe Bay Resort is committed to delivering exceptional guest experiences. The Bell/Valet Attendant plays an important role in delivering outstanding service and ensuring that every guest has a welcoming, memorable arrival and departure experience.

Qualifications

Education

Required

High School or better.

Preferred

Some college or better.

Experience

Required

Provides information about resort amenities and local attractions while supporting daily valet and bell services.

Maintains efficient front drive operations, manages traffic flow, and responds promptly to guest requests.

Greets guests, parks and retrieves vehicles, and assists with luggage while delivering exceptional customer service.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.