Lead UX Researcher, Enterprise Merchandising & Tools

my7elevenhr; Irving (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

7-Eleven is seeking a Lead UX Researcher for the 7RESEARCH team, focusing on Merchandising and Merchant Tools within Enterprise applications. You will guide research strategy, mentor researchers, and translate insights into product actions.

This role requires leading research across the product lifecycle and partnering with cross-functional teams. You will influence product direction through rigorous qualitative and quantitative studies, with an emphasis on enterprise, B2B, and SaaS contexts, in

Qualifications

• Minimum 7 years of experience in UX Research or related field.
• Proven success leading complex research programs and influencing product decisions.
• Strong capability in both qualitative and quantitative research methods.
• Experience supporting enterprise, B2B, SaaS, workflow, or operational products.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience mentoring researchers or leading research across multiple teams.
• Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Sociology, Human Factors, Information Science, or related field.

Responsibilities

• Lead research across the product lifecycle from discovery to post-launch learning.
• Develop research plans aligned with product priorities and business objectives.
• Partner with Product Managers, Designers, Engineers, Directors, and stakeholders to identify opportunities and inform decisions.
• Act as lead researcher for Enterprise initiatives (Merchandising, Merchant Tools, Pricing, Promotions, Vendor Systems).
• Mentor researchers, review plans and deliverables, promote high research quality across 7RESEARCH.
• Design and execute qualitative and quantitative studies; synthesize findings into actionable recommendations.

Skills

UX Research

Qualitative methods

Quantitative methods

Stakeholder management

Mentoring

Communication

Education

Bachelor's degree in HCI or related field

Master's degree or PhD preferred

Job description

7-Eleven is seeking a Lead UX Researcher for the 7RESEARCH team, focusing on Merchandising and Merchant Tools within Enterprise applications. You will guide research strategy, mentor researchers, and translate insights into product actions.

This role requires leading research across the product lifecycle and partnering with cross-functional teams. You will influence product direction through rigorous qualitative and quantitative studies, with an emphasis on enterprise, B2B, and SaaS contexts, in