Lead UX Researcher: Drive Strategy and Insights

Kforce Inc; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA/FSA and 401(k)

Life, disability & ADD insurance

Job summary

Kforce is seeking a Lead UX Researcher in San Antonio, TX to lead quantitative and mixed-methods research and translate findings into business strategy across product, marketing, and customer experience teams.

The role requires 8+ years in UX/CX research with strong data analysis, survey design, and stakeholder communication skills. This is a senior, full-time role based in San Antonio.

Qualifications

• Bachelor's degree required in Statistics, Behavioral Science, Market Research, Data Analytics, or related field; advanced degree preferred.
• 8+ years of experience in customer insights, UX/CX research, market research, analytics, or related field.
• Strong experience with quantitative research including surveys, experimentation, segmentation, and behavioral research.
• Qualitative methods and mixed-methods approaches.
• Experience with statistical tools and survey platforms.

Responsibilities

• Lead quantitative and mixed-methods research to uncover actionable customer, user, and market insights.
• Develop segmentation frameworks using behavioral, demographic, transactional, and attitudinal data.
• Partner with cross-functional teams to translate research into product, marketing, customer experience, and business strategies.
• Design and analyze surveys, usability studies, experiments, and other research initiatives.
• Apply statistical analysis to evaluate trends, test hypotheses, and measure outcomes.
• Develop dashboards, reports, and presentations that clearly communicate insights to stakeholders.
• Measure the impact of research initiatives and connect findings to business metrics.

Skills

Quantitative research

Mixed-methods research

Segmentation frameworks

Data storytelling

Stakeholder management

Education

Bachelor's degree in Statistics / Behavioral Science / Market Research / Data Analytics / HCD

Advanced degree preferred

Tools

R

SPSS

SAS

JMP

Qualtrics

UserTesting

Excel

Job description

Kforce is seeking a Lead UX Researcher in San Antonio, TX to lead quantitative and mixed-methods research and translate findings into business strategy across product, marketing, and customer experience teams.

The role requires 8+ years in UX/CX research with strong data analysis, survey design, and stakeholder communication skills. This is a senior, full-time role based in San Antonio.