Lead UX Researcher: Strategy, Insights & Service Design

AT&T; Dallas (TX); On-site; USD 144,000 - 216,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k)

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Adoption Reimbursement

Disability Benefits

Wellness programs

Employee discounts

Job summary

AT&T in Dallas, Texas is seeking a Lead User Researcher to plan and execute mixed-methods research across the product lifecycle. This onsite role partners with design, product, and business stakeholders to translate research into actionable insights and shape experience strategy.

You will lead research programs end-to-end and advocate for user-centered design. The role requires strong communication, strategic planning, and the ability to develop personas and journey maps to inform product

Qualifications

• 5+ years of related UX research experience across the product lifecycle.
• Senior UX research experience with demonstrated impact.
• Bachelor’s degree is desirable or required depending on candidate

Responsibilities

• Strategic Research Planning and Execution: Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization.
• Advanced Data Analysis and Strategic Reporting: Analyze and interpret complex research data to identify patterns, trends, and actionable insights; compile findings into strategic reports and presentations for senior stakeholders.
• Cross-Functional Collaboration and Influence: Collaborate with designers, product managers, and developers to integrate findings into design and development; influence decision-making.
• Development of User Personas and Research Artifacts: Create personas and journey maps; produce insight briefs, journey maps, affinity diagrams, and usability reports.
• Continuous Improvement, Innovation, and Advocacy: Iterate on methods, maintain repository of findings, stay current with UX methodologies, champion user-centered design.

Skills

Mixed-Methods Research

Communication

Design Artifacts

Stakeholder Alignment

Systems Thinking

Research Strategy

Education

Bachelor’s degree (BS/BA) desired

Job description

AT&T in Dallas, Texas is seeking a Lead User Researcher to plan and execute mixed-methods research across the product lifecycle. This onsite role partners with design, product, and business stakeholders to translate research into actionable insights and shape experience strategy.

You will lead research programs end-to-end and advocate for user-centered design. The role requires strong communication, strategic planning, and the ability to develop personas and journey maps to inform product