Lead UX Researcher

Kforce Inc; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA/FSA and 401(k)

Life, disability & ADD insurance

Job summary

Kforce is seeking a Lead UX Researcher in San Antonio, TX to lead quantitative and mixed-methods research and translate findings into business strategy across product, marketing, and customer experience teams.

The role requires 8+ years in UX/CX research with strong data analysis, survey design, and stakeholder communication skills. This is a senior, full-time role based in San Antonio.

Qualifications

• Bachelor's degree required in Statistics, Behavioral Science, Market Research, Data Analytics, or related field; advanced degree preferred.
• 8+ years of experience in customer insights, UX/CX research, market research, analytics, or related field.
• Strong experience with quantitative research including surveys, experimentation, segmentation, and behavioral research.
• Qualitative methods and mixed-methods approaches.
• Experience with statistical tools and survey platforms.

Responsibilities

• Lead quantitative and mixed-methods research to uncover actionable customer, user, and market insights.
• Develop segmentation frameworks using behavioral, demographic, transactional, and attitudinal data.
• Partner with cross-functional teams to translate research into product, marketing, customer experience, and business strategies.
• Design and analyze surveys, usability studies, experiments, and other research initiatives.
• Apply statistical analysis to evaluate trends, test hypotheses, and measure outcomes.
• Develop dashboards, reports, and presentations that clearly communicate insights to stakeholders.
• Measure the impact of research initiatives and connect findings to business metrics.

Skills

Quantitative research

Mixed-methods research

Segmentation frameworks

Data storytelling

Stakeholder management

Education

Bachelor's degree in Statistics / Behavioral Science / Market Research / Data Analytics / HCD

Advanced degree preferred

Tools

R

SPSS

SAS

JMP

Qualtrics

UserTesting

Excel

Job description

Responsibilities

Kforce has a client that is seeking a Lead UX Researcher in San Antonio, TX. Key Tasks:

• Lead quantitative and mixed-methods research to uncover actionable customer, user, and market insights
• Develop and maintain segmentation frameworks using behavioral, demographic, transactional, and attitudinal data
• Partner with cross-functional teams to translate research findings into product, marketing, customer experience, and business strategies
• Design and analyze surveys, usability studies, experiments, and other research initiatives
• Apply statistical analysis and research methods to evaluate trends, test hypotheses, and measure outcomes
• Develop dashboards, reports, and presentations that clearly communicate insights and recommendations to stakeholders
• Measure the impact of research initiatives and connect findings to business metrics and performance
• Collaborate with data, analytics, product, marketing, and research teams to ensure data quality and strengthen customer understanding
• Ensure research activities follow appropriate ethical, privacy, and compliance standards
• Serve as a research subject matter expert and provide guidance on research design, analysis, and best practices

Responsibilities

Kforce has a client that is seeking a Lead UX Researcher in San Antonio, TX. Key Tasks:

• Lead quantitative and mixed-methods research to uncover actionable customer, user, and market insights
• Develop and maintain segmentation frameworks using behavioral, demographic, transactional, and attitudinal data
• Partner with cross-functional teams to translate research findings into product, marketing, customer experience, and business strategies
• Design and analyze surveys, usability studies, experiments, and other research initiatives
• Apply statistical analysis and research methods to evaluate trends, test hypotheses, and measure outcomes
• Develop dashboards, reports, and presentations that clearly communicate insights and recommendations to stakeholders
• Measure the impact of research initiatives and connect findings to business metrics and performance
• Collaborate with data, analytics, product, marketing, and research teams to ensure data quality and strengthen customer understanding
• Ensure research activities follow appropriate ethical, privacy, and compliance standards
• Serve as a research subject matter expert and provide guidance on research design, analysis, and best practices

Requirements

• Bachelor's degree in Statistics, Behavioral Science, Market Research, Data Analytics, Human-Centered Design, or a related field; Advanced degree preferred
• 8+ years of experience in customer insights, UX/CX research, market research, analytics, or a related field
• Strong experience with quantitative research, including surveys, experimentation, segmentation, statistical analysis, and behavioral research
• Working knowledge of qualitative research methods and mixed-methods approaches
• Experience using statistical or analytical tools such as R, SPSS, SAS, JMP, Excel, or similar platforms
• Familiarity with survey and research platforms such as Qualtrics, UserTesting, or comparable tools
• Ability to translate complex data and research findings into clear, actionable business recommendations
• Strong analytical, communication, presentation, and stakeholder management skills
• Experience working effectively across product, marketing, analytics, research, and customer experience teams
• Knowledge of agile, lean, or design-thinking methodologies is a plus
• Experience in regulated industries and familiarity with AI-enabled research or analytics tools are preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.