Lead UX Designer - Healthcare Systems

Athenahealth India

Boston (MA)

On-site

USD 100,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Dog-friendly offices

Flexible work arrangements

Job summary

athenahealth is seeking an experienced UX Designer to shape and guide user experiences across our healthcare product suite. You will partner with product and engineering to translate complex clinical workflows into intuitive interfaces, balancing strong craft with pragmatic decisions in a regulated environment.

You will lead research, drive design systems adoption, and mentor junior designers while embracing AI-assisted exploration to accelerate delivery.

Qualifications

Bachelor’s degree in Design, HCI, Cognitive Psychology, CS, Business, or related field, or equivalent practical experience.
5+ years of professional experience in digital product design.
Experience creating strong deliverables: visual design, interaction design, prototyping, copywriting, specifications.
Experience planning, facilitating, analyzing, presenting user research (qual & quant).
Experience in an agile software development environment.
Strong written and verbal communication skills.
Strong stakeholder management with influence without authority.
Experience using AI tools as part of a design workflow (preferred).
Experience designing for complex enterprise, healthcare, or workflow-heavy products (preferred).
Ability to work through ambiguity, evaluate tradeoffs, and move work forward.

Responsibilities

Lead discovery and framing of user-centered problems across complex product areas.
Facilitate visioning sessions and translate ideas into sketches, flows, wireframes, and prototypes.
Conduct and synthesize user research, heuristic reviews, and client feedback to inform design decisions.
Partner with product and engineering through agile planning, development, and release cycles to ensure design intent is implemented.
Develop interaction models and workflows that simplify complex user, system, and data relationships.
Present design concepts, recommendations, and tradeoffs to stakeholders.
Mentor junior designers through design reviews and collaboration.
Support design practices and process improvements for consistency and quality.
Use AI tools to accelerate exploration, prototyping, and refinement with judgment.
Travel required 20% annually.