Lead UX Researcher, Mobile Health Strategy

Athenahealth India; Boston (MA); Hybrid; USD 153,000 - 259,000; Full time

Benefits offered by this job

Commuter support

Tuition assistance

Employee resource groups

Flexible work arrangements

Job summary

athenahealth is seeking a Principal UX Researcher to lead discovery work for Mobile UX, informing strategy and supporting early concept testing. The role is hybrid in Boston, MA, with domestic travel for onsite research shadowing clinicians using our products.

You will partner with design, product, and engineering to translate research findings into strategy and actions, and you will help shape a long-term UX vision backed by data and user insights.

Qualifications

• 8+ years of professional experience in user experience research.
• Excellent verbal and written communication skills.
• Advanced knowledge of UX research tools and services.
• Hands-on experience with emerging AI tools.
• Ability to translate research into product strategy and design decisions.

Responsibilities

• Own discovery research and experience measurement initiatives.
• Build understanding of clinician workflows to inform strategy.
• Plan and conduct research across the product lifecycle, including onsite shadowing.
• Synthesize findings into actionable insights and communicate to stakeholders.
• Partner with UX designers, PMs, and engineers to translate findings into roadmap.

Skills

UX research

Qualitative methods

UX tools

Communication skills

Education

Bachelor’s or Master’s degree in Design, HCI, Cognitive Psychology, CS, Business

Equivalent practical experience

Tools

UX research tools

AI tools

Job description

athenahealth is seeking a Principal UX Researcher to lead discovery work for Mobile UX, informing strategy and supporting early concept testing. The role is hybrid in Boston, MA, with domestic travel for onsite research shadowing clinicians using our products.

You will partner with design, product, and engineering to translate research findings into strategy and actions, and you will help shape a long-term UX vision backed by data and user insights.