Principal UX Researcher – Healthcare Discovery

athenahealth; Boston (MA); Hybrid; USD 153,000 - 259,000; Full time

Job summary

athenahealth seeks a Principal UX Researcher for its Mobile UX team in Boston. The role guides left-diamond discovery work and early concept testing, with occasional domestic travel to shadow clinicians using our products.

You will partner with UX designers, product managers, and engineers to translate research into strategy, prototypes, and actionable plans that drive product outcomes.

Qualifications

• 8+ years of professional UX research experience.
• Excellent verbal and written communication skills.
• Experience applying qualitative and quantitative methods to complex product questions.
• Ability to translate research into product strategy and actions.
• Willingness to travel domestically for onsite research.

Responsibilities

• Own discovery research and experience measurement initiatives.
• Understand clinician workflows to inform strategy.
• Define research questions, hypotheses and success metrics.
• Plan and conduct research across product lifecycle and on-site shadowing.
• Synthesize findings into insights and present to stakeholders.
• Create artifacts to communicate research concepts and outcomes.
• Develop long-term research vision tied to business outcomes.
• Partner with designers, PMs, and engineers to translate findings into strategy.

Skills

8+ years UX research

Effective communication

Mixed-methods research

Analytical thinking

Travel for onsite research

Education

Bachelor’s or Master’s in Design, HCI, Cognitive Psychology, CS, Biz

Tools

UX research tools

AI tools exposure

Job description

athenahealth seeks a Principal UX Researcher for its Mobile UX team in Boston. The role guides left-diamond discovery work and early concept testing, with occasional domestic travel to shadow clinicians using our products.

You will partner with UX designers, product managers, and engineers to translate research into strategy, prototypes, and actionable plans that drive product outcomes.