Lead UI/UX Designer – Shape AI-Driven Digital Experiences

Salesforce, Inc.; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Lead UI/UX Designer to shape the future of Digital Success and drive design across web, mobile, and in-app experiences. You will translate complex product capabilities into intuitive interfaces, lead design systems, and collaborate with product and engineering to deliver high-quality user experiences.

The role emphasizes ethical, inclusive design, AI-assisted prototyping, and shaping the overall user experience with a strong emphasis on accessibility and multi-surface

Qualifications

• 5+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams.
• Proven track record of implementing globally impactful, universally designed experiences catering to diverse languages and abilities.
• Strong proficiency in user-centered design methods and best practices.
• Expertise in the entire user experience design process, from customer journey mapping to wireframing, high fidelity prototyping and testing designs.
• Proven experience in implementing design systems and producing style guides.

Responsibilities

• Design intuitive and trustworthy digital experiences that contribute to customer success at Salesforce.
• Translate complex product capabilities, business logic, human + AI workflows, and customer needs into clean UI designs, wireframes, and interactive prototypes.
• Prototype and test concepts rapidly to resolve ambiguity and refine experiences based on real-world usage.
• Contribute to customer journey mapping and other experience design artifacts and tools.
• Present and communicate design concepts confidently to cross-functional partners and stakeholders.
• Oversee the design of multiple web, mobile and in-app features, interfaces, and experiences.
• Provide clear design handoff documentation and specs to streamline technical execution.
• Partner with engineering to ensure high-quality implementation and a polished user experience.
• Plan, execute, and report on user research, incorporating findings into design decisions.
• Solicit feedback from peers and stakeholders to continuously improve designs.
• Advocate for ethical, inclusive, and accessible designs, prioritizing these principles.
• Stay up-to-date on UI standards for common platforms and industry trends.

Skills

Lead UI/UX design

User-centered design

Communication

Agile development

Tools

Figma

AI-assisted prototyping

AI tooling familiarity

Job description

Salesforce is seeking a Lead UI/UX Designer to shape the future of Digital Success and drive design across web, mobile, and in-app experiences. You will translate complex product capabilities into intuitive interfaces, lead design systems, and collaborate with product and engineering to deliver high-quality user experiences.

The role emphasizes ethical, inclusive design, AI-assisted prototyping, and shaping the overall user experience with a strong emphasis on accessibility and multi-surface