Principal UI/UX Designer: AI-Driven Enterprise Experience

Salesforce, Inc.; San Francisco, Seattle, Bellevue (CA, WA, WA); On-site; USD 197,000 - 345,000; Full time

Job summary

Salesforce, Inc. is seeking a Principal Product Designer to orchestrate cross-cloud initiatives for Agentforce for Service. You will define scalable, user-centered experiences, mentoring designers and shaping the design culture while aligning with business strategy and customer needs.

You’ll lead design standards, advance the Salesforce Design System, and partner with senior Product and Engineering leaders to translate insights into strategy and measurable value.

Qualifications

• 10+ years designing and delivering products in cross-functional teams.
• A portfolio of category-defining work and a track record of solving the most ambiguous, high-stakes design problems at scale.
• Deep understanding of AI and AI tools and their applications in workflow, with a constant drive to stay ahead of industry developments.
• Mastery of user-centered design methods, research, and usability testing, and a talent for translating insight into direction.
• Power to influence others and build consensus across an organization while dealing with significant ambiguity—leading through influence rather than authority.
• A passion for mentoring designers and shaping design culture, without direct management responsibility.
• Deep experience with design systems and a profound appreciation for simple solutions to complex problems.
• Expert knowledge of design tools such as Figma, Figmamake, Claude, and Cursor.
• A related technical degree required.

Responsibilities

• Set the design vision for a broad domain of Agentforce for Service, framing the hardest problems and connecting disparate workstreams into a coherent, forward-looking direction that aligns with Salesforce's business objectives and the evolving needs of our global customers.
• Craft & Excellence: Set the standard for craft across the organization, bringing consumer-grade design and high-fidelity execution to enterprise workflows.
• You will relentlessly simplify the most complex systems, leveraging modern design patterns and emerging technologies to define a new global benchmark for UX quality across the Salesforce ecosystem.
• Design Culture: Shape a culture of craft, critique, and continuous improvement across the discipline.
• You elevate the work of every designer around you through mentorship, critique, AI tools, and example—strengthening team culture without formal management authority.
• Ecosystem & Systemic Leadership: Drive the evolution of design standards and the Salesforce Design System (SLDS2), ensuring your domain promotes a cohesive, accessible, and unified experience across the entire Salesforce portfolio.
• Research & Insight: Partner with Research to turn deep user and market insight into experience frameworks that shape product strategy well beyond a single workstream.
• Cross-Functional Partnership: Act as a strategic peer to senior Product and Engineering leaders, influencing roadmap and strategy from ideation through execution in a PDE model.
• Executive Influence: Present complex design visions to executive leaders and key customer stakeholders, translating design decisions into clear business impact.

Skills

UX design leadership

Portfolio of work

AI workflow design

User-centered design

Influence without authority

Mentoring designers

Design systems

Figma

Claude

Cursor

Education

Technical degree

Tools

Figma

Figmamake

Claude

Cursor

Job description

Salesforce, Inc. is seeking a Principal Product Designer to orchestrate cross-cloud initiatives for Agentforce for Service. You will define scalable, user-centered experiences, mentoring designers and shaping the design culture while aligning with business strategy and customer needs.

You’ll lead design standards, advance the Salesforce Design System, and partner with senior Product and Engineering leaders to translate insights into strategy and measurable value.