Transportation Coordinator

DS Bus Lines; Hanson (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

NRT Bus, Inc. is seeking aDispatch Supervisor in Massachusetts to oversee 30-60 drivers and plan routes that meet each client’s needs. The role emphasizes safety, performance, and reliable communication with guardians, schools, and partners.

Responsibilities include assigning tasks, resolving operational issues, and maintaining records for billing. A strong customer service mindset and the ability to work in a busy office environment are essential.

Qualifications

• Must have prior supervising experience.
• Self-motivated with a strong work ethic.
• Excellent customer service and detail-oriented.
• Able to learn programs to assign tasks and determine appropriate work.
• Enjoy working with children.
• Ability to sit/stand for an 8-hour shift and handle basic lifting/reaching.
• Must maintain a safe driving record and driver’s license.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across regions per client needs.
• Assign driver tasks reflecting knowledge and performance.
• Maintain detailed records for monthly billing counts.
• Provide emergency back-up for absent drivers.
• Foster positive relationships with staff, guardians, clients, and partners.
• Ensure compliance with company policies during dispatch.
• Maintain organization and perform daily office dispatch tasks.

Skills

Supervising experience

Customer service

Problem solving

Technical literacy

Driving readiness

Tools

Microsoft Office

SharePoint

Google Chrome

Android tablets

Job description

NRT Bus, Inc.Responsibilities:Supervise and advise 30-60 drivers and monitors.Responsible for developing and implementing efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.Maintain detailed and organized records to accurately perform monthly billing countQualifications:Must have prior supervising experience.Must be self-motivated, show initiative, and have a strong work ethic.Excellent customer service skills, be detail-oriented, and like solving problems.Learn the programs, clients, and employees sufficiently to determine appropriate assignments.Enjoy working with children.Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.Must maintain a safe driving record and driver’s license and respond to coverage needs as required.Must be able to work comfortably in a small and busy office environment.Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.Must be flexible and adaptable with ever-changing assignments.Flexible schedule including early morning shifts.Pay rate: $25/hour 8hr shift schedule in a timeframe of 5:30am to 6pm M-FBeacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.NRT Bus is a company that cares. Our positive attitude is reflected in our management style and in our employees’ attitude, starting with our staff, mechanics and office professionals.NRT Bus provides home-to-school bus transportation for students in areas throughout Eastern Massachusetts, Central Massachusetts and Southern New Hampshire.