Lead Transportation Coordinator - Route Planning & Dispatch

DS Bus Lines; Fitchburg (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, communicate route information, and ensure drivers have resources for their tours of duty. You will log calls, answer questions, and coordinate schedules across regions while maintaining professional relations with clients and staff.

The role requires strong organizational skills, a safe driving record, and proficiency with Microsoft Office, SharePoint, Outlook, Google Chrome, and Android tablets.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count.

Skills

Supervision

Customer service

Attention to detail

Problem solving

Technology skills

Tools

Microsoft Office

SharePoint

Outlook

Google Chrome

Android tablets

Job description

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, communicate route information, and ensure drivers have resources for their tours of duty. You will log calls, answer questions, and coordinate schedules across regions while maintaining professional relations with clients and staff.

The role requires strong organizational skills, a safe driving record, and proficiency with Microsoft Office, SharePoint, Outlook, Google Chrome, and Android tablets.