Senior EBS Analyst & Master Data Lead — ServiceNow Expert

i360technologies, Inc.; Chesapeake (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Referral Bonus

401k Matching

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off

Employer Paid Health Care Plan

Job summary

i360technologies, Inc. in Chesapeake, Virginia is seeking a Help Desk Team Lead to oversee Tier 1 support operations. You will manage a team handling system issues, ensuring compliance with service level agreements.

The role requires a Bachelor's degree and a minimum of 6 years experience in help desk operations, especially with ServiceNow. Benefits include a 401k matching plan, paid time off, and health insurance.

Qualifications

• Minimum 6 years of related experience, with significant time leading help desk or application support operations.
• Demonstrated experience managing ticket queues and service levels.
• Experience with user account administration.

Responsibilities

• Lead the Tier 1 help desk team and manage user support.
• Oversee user account administration for 19,000 accounts.
• Manage incident triage and escalation for unresolved issues.
• Ensure documentation accuracy in ServiceNow and compliance with SLAs.

Skills

Leadership in help desk operations

ServiceNow experience

User account management

Ticket queue management

Education

Bachelor's degree

Tools

ServiceNow

ALM

Job description

i360technologies, Inc. in Chesapeake, Virginia is seeking a Help Desk Team Lead to oversee Tier 1 support operations. You will manage a team handling system issues, ensuring compliance with service level agreements.

The role requires a Bachelor's degree and a minimum of 6 years experience in help desk operations, especially with ServiceNow. Benefits include a 401k matching plan, paid time off, and health insurance.