Terminal Technician Supervisor - Churchill Downs Racetrack

Churchill-Downs-Inc.; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Churchill Downs Racetrack is seeking a Terminal Technician Supervisor to oversee terminal operations, manage a technician team, inventory, and hardware upkeep at multiple sites as needed.

Requires 2–5 years as a terminal technician, High School Diploma or GED (Bachelor’s preferred), strong leadership, troubleshooting skills, and knowledge of tote software/hardware, Office, and data center operations.

Qualifications

• High School Diploma or GED is required; Bachelor’s degree preferred.

Responsibilities

• Oversees day-to-day functions of terminal operations at the location.

Skills

Lead and direct employees

Troubleshooting

Regulatory license knowledge

Written and verbal communication

Self-starter

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Tote software

Tote board technology

Microsoft Office

Data center operations

POS terminal

Network

Computer hardware

Job description

Career Opportunities: Terminal Technician Supervisor - Churchill Downs Racetrack (5037)

Requisition ID5037-Posted09/15/2026-United Tote Company-CDRT-United Tote-KY Churchill Downs Racetrack

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.

JOB SUMMARY

Oversees day-to-day functions of the terminal operations at their designated location to include taking inventory of parts, cycling spare parts, troubleshooting, initiating reports, maintaining hardware, and interacting with customers and management personnel. Functions as a terminal technician as needed. The Terminal Technician Supervisor will manage a team of employees and is responsible for scheduling, hiring, coaching, corrective counseling, performance appraisals and staff development. May be required to travel to multiple work sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day functions of the overall terminal operations at the location.
• Schedules and directs the work assignments of all terminal technicians.
• Oversees the hiring, training, coaching, corrective counseling, performance appraisals and development of qualified staff at the location as well as other assigned supervisory duties.
• Responsible for the timely completion of inventories, cycling of spare parts and equipment, and ordering supplies.
• Ensures that all hardware is properly maintained and in good working order which includes moving and relocating equipment as needed.
• Maintains tote board operations.
• Assists with testing and implementation of new hardware.
• Required to interact with customers, racetrack management personnel and state officials in a professional manner to ensure excellent service is provided.
• Manages costs at the site related to operations including minimizing overtime, etc.
• Ensures compliance with all federal and state laws and company policies.
• Functions as a terminal technician on an as needed basis.
• May be required to travel to multiple work sites.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• High School Diploma or GED is required. Bachelor’s degree preferred.
• 2-5 years related experience of a terminal technician, as well as experience working with computers or within an electrical field.
• Ability to lead and direct employees.
• Must possess a good understanding of trouble shooting procedures and the ability to report and document problems as they occur.
• Must have a thorough working knowledge of the tote software and hardware to assist the site manager in the installation, updates, and testing processes.
• Familiarity with Microsoft Office suites, computer hardware, network, tote board technology, point of sale terminal, data center and field service operations.
• Should have good written and verbal communication skills.
• Must have a positive attitude and be a self-starter with ability to accomplish tasks within reasonable time frames.
• Ability to apply and maintain any required regulatory license(s)

WORK ENVIRONMENT

Fast paced environment requiring normal movement around and between geographic facilities. Position requires to be licensed by the proper racing and/or gaming authorities within the region. Must be at least eighteen (18) years of age, able to work flexible work hours, including evenings, weekends, and holidays. Some travel may be required as the workloads dictate. Must be punctual and have reliable transportation.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to thirty pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in this work environment is usually moderate to loud as incumbent may be exposed to noises common to offices, data centers, airports, planes, cars, large crowds of people and large facility or general public areas. Fast paced environment requiring normal movement around and between geographic facilities. Position requires to be licensed by the proper racing and gaming authorities within the region.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.