Lead Teller & Team Coach

Truliant Federal Credit Union; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No-cost medical

Dental coverage

Vision coverage

401(k) plan with matching

Paid holidays

Paid time off

Tuition reimbursement

Employee assistance program (EAP)

Job summary

Truliant Federal Credit Union in Winston-Salem is seeking a Lead Teller I to guide the day-to-day teller experience, coach teammates, and ensure accurate cash handling. This hands-on leadership role focuses on service excellence and adherence to policies, with proactive support when management is unavailable to help the branch meet its goals.

The role emphasizes teamwork, supervision, and accountability in a busy branch, delivering consistent member experiences and maintaining confidentiality.

Qualifications

• Strong understanding of standard financial services concepts, practices, procedures, regulations, and compliance requirements.
• Clear verbal and written English communication skills for member, team, and leadership interactions.
• Ability to resolve member complaints, coach others, and support consistent member service standards.
• Good arithmetic skills and the ability to monitor transactions, balancing, cash limits, and related branch controls with accuracy.
• Basic personal computer skills and the ability to understand Credit Union business processes.

Responsibilities

• Lead teller team and support day-to-day operations, driving branch goals and strong member service.
• Balance standards, cash audits, vault cash, cash dispensing equipment, night depository processing, and related controls.
• Ensure adherence to Credit Union policies, security procedures, and updated operating procedures.
• Provide leadership support when management is not available and coach team members.

Skills

Teller operations

Leadership

Customer service

English communication

Cash handling

Policy compliance

Team coaching

Education

High school diploma or equivalent

Associate degree or higher

Job description

Truliant Federal Credit Union in Winston-Salem is seeking a Lead Teller I to guide the day-to-day teller experience, coach teammates, and ensure accurate cash handling. This hands-on leadership role focuses on service excellence and adherence to policies, with proactive support when management is unavailable to help the branch meet its goals.

The role emphasizes teamwork, supervision, and accountability in a busy branch, delivering consistent member experiences and maintaining confidentiality.