Lead Teller & Team Coach — Elevate Member Service

Truliant Federal Credit Union; Mauldin (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No-cost Medical, Dental, Vision

401(k) plan with contribution matching

Paid holidays and PTO

Tuition reimbursement

Teledoc

Onsite fitness facilities

Employee Assistance Program

Job summary

Truliant Federal Credit Union in Mauldin, SC, is seeking a Lead Teller I to guide daily teller operations and coach the team to deliver accurate, friendly member experiences.

You will model service excellence, resolve member concerns with discretion, and support branch management with policy training and performance conversations.

This role offers hands-on leadership in a busy branch and opportunities to grow in a member-owned credit union dedicated to community and service.

Qualifications

• Strong understanding of standard financial services concepts, practices, procedures, regulations, and compliance requirements.
• Clear verbal and written English communication skills for member, team, and leadership interactions.
• Ability to resolve member complaints, coach others, and support consistent member service standards.

Responsibilities

• Lead the day-to-day teller experience by supporting team members and service standards.
• Balance standards, cash audits, vault cash, night depository processing, and related controls.
• Ensure branch cash processes are accurate and compliant.

Skills

Leadership

Customer service

Cash handling

Operational compliance

Coaching

English communication

Balance and audits

Team mentorship

Education

High school diploma

Associate degree or higher

Job description

Truliant Federal Credit Union in Mauldin, SC, is seeking a Lead Teller I to guide daily teller operations and coach the team to deliver accurate, friendly member experiences.

You will model service excellence, resolve member concerns with discretion, and support branch management with policy training and performance conversations.

This role offers hands-on leadership in a busy branch and opportunities to grow in a member-owned credit union dedicated to community and service.