Lead Teller Pay Starting at DOE

North Shore Bank; Green Bay (WI); On-site; USD 21,593 - 30,754; Full time

Job summary

North Shore Bank in Green Bay, WI is seeking a Lead Teller to coordinate branch activities, perform administrative duties, and actively cross-sell bank products. You may act in a supervisory capacity when the Branch Manager is unavailable, and some Lead Tellers serve as Area Lead Tellers across multiple locations.

The position emphasizes delivering professional customer service, supporting branch operations, and ensuring adherence to service standards.

Responsibilities

• Coordinate with Branch Manager to disseminate operational updates to branch staff.
• Assist customers with teller transactions in a courteous, efficient manner.
• Maintain NSB customer service standards in all interactions.
• Address customer questions and route complex issues to appropriate staff.
• Handle non-routine inquiries by researching and resolving policy-related questions.
• Assist in other duties as assigned by the manager.

Job description

Lead Teller – Pay Starting at $19+ DOE

Location: 1901 Main St, Green Bay, Wisconsin

Job Summary

Responsible for coordination of branch activities, performing office and administrative duties, resolving problems, and actively cross‑selling bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank and acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers, supporting multiple branch locations.

Essential Duties and Responsibilities

• In coordination with the Branch Manager, disseminate all operational changes/updates to branch personnel through staff meetings.
• Serve customers in a professional, courteous, efficient manner through prompt handling of all teller functions.
• Ensure adherence to NSB customer service standards with both internal and external customers.
• Answer questions from prospects or customers and maintain good customer relations, directing customers to the appropriate employees for more complex problems and inquiries.
• Handle complex and non‑routine inquiries by tellers and customers concerning bank policy and operating procedures; research and resolve customer issues.
• Assist in other duties as assigned by the manager.

Equal Opportunity Employment

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law.