Lead Teller Pay Starting at DOE

North Shore Bank; Menasha (WI); On-site; USD 21,593 - 30,754; Full time

Job summary

North Shore Bank is looking for a Lead Teller in Menasha, Wisconsin, with a starting pay of $19+ DOE. As a Lead Teller, you will coordinate branch activities, perform administrative tasks, and support customer service standards. You will handle complex inquiries and serve customers courteously.

The position requires strong communication skills and professionalism. Responsibilities include coordinating with the Branch Manager and ensuring adherence to service standards.

Qualifications

• Proven customer service skills and professionalism.
• Ability to handle complex inquiries and resolve issues.
• Excellent communication and teamwork skills.

Responsibilities

• Coordinate operational changes with Branch Manager.
• Serve customers and handle teller functions efficiently.
• Ensure adherence to customer service standards.

Job description

Lead Teller – Pay Starting at $19+ DOE

Location: 1500 Appleton Rd, Menasha, Wisconsin.

Position Type: Full‑Time/Regular. Tracking Code: 6368.

Overview

Responsible for coordinating fixed activities of the Branch, performing office and administrative duties, resolving problems, cross‑selling bank products and services, supporting customer service standards, and acting in a supervisory capacity when Branch Manager is absent. Some Lead Tellers are assigned as Area Lead Tellers for multiple branch locations.

Responsibilities

• Coordinate operational changes and updates with Branch Manager and disseminate them to branch personnel via staff meetings.
• Serve customers professionally, courteously, and efficiently, promptly handling all teller functions.
• Ensure adherence to NSB customer service standards with internal and external customers.
• Answer questions from prospects or customers, maintain good customer relations, and direct customers to appropriate employees for complex inquiries.
• Handle complex and non‑routine inquiries concerning bank policy and operating procedures; research and solve issues.

EEO Statement

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law.