Lead Teller PAY Starting AT HR+ DOE

North Shore Bank; Union Grove (WI); On-site; USD 26,174 - 34,440; Full time

Job summary

North Shore Bank in Union Grove is seeking a Lead Teller responsible for coordinating the fixed activities of the Branch while providing exemplary customer service. This role includes handling complex inquiries and supporting the Branch Manager in their absence.

The ideal candidate will ensure adherence to customer service standards and efficiently manage teller operations. Join our team to make a difference in customer financial experiences.

Qualifications

• Coordination of fixed activities of the Branch.
• Ability to resolve problems and cross-sell bank products.
• Demonstration of strong customer service skills.

Responsibilities

• Disseminates operational changes to branch personnel.
• Handles teller functions professionally and efficiently.
• Ensures adherence to NSB customer service standards.
• Maintains good customer relations and directs inquiries.
• Resolves complex inquiries concerning bank policy and procedures.

Job description

Lead Teller

Pay starting at $19/HR+ DOE.

Location

1101 Main St, Union Grove, Wisconsin

Summary

Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross‑sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.

Essential Duties and Responsibilities

• In coordination with the Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings.
• Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions.
• Ensures adherence to NSB customer service standards with both internal and external customers.
• Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Handles complex and non‑routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and resolves issues.

Equal Employment Opportunity

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law.