Lead Teller & Member Experience Supervisor

Addition Financial; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k with profit sharing

Medical, Dental, Vision

Tuition assistance up to $5,000

Generous vacation and sick pay

Paid parental leave and volunteer time

Federal holidays off

Credit union benefits

Job summary

Addition Financial Credit Union is seeking a Head Teller in Orlando to supervise teller staff, promote member services, and ensure accurate cash handling and branch operations. The role emphasizes delivering exceptional member experiences, driving deposits, and coordinating with operations to maintain security and efficiency.

The candidate should have at least 1+ year in sales or member service, strong communication, and a people-first mindset.

Qualifications

• 1+ years in sales or member service, cash handling.
• Service mindset with willingness to learn and teach others.
• Excellent listening, verbal and written communication.
• Strong ability to build relationships with diverse members.
• Proficient in accurately processing transactions.

Responsibilities

• Member Engagement: Cultivate relationships to understand needs and promote products.
• Member Experience: Deliver personalized, attentive service and address inquiries promptly.
• Membership Growth: Identify opportunities to expand the membership base.
• Deposit Growth: Drive deposits through effective relationship building.
• Operational Efficiency: Conduct audits to prevent fraud and ensure efficiency.
• Cross-Functional: Balance teller line and platform services as needed.
• Branch Support: Assist with opening/closing and outages; cross-train for RA roles.
• Transaction processing: Handle deposits, transfers, withdrawals, payments; resolve issues.
• Teamwork: Collaborate to achieve goals and schedule adequate service.
• Teammate development: Mentor and support with performance reviews.
• Self-Development: Stay informed on products and industry trends.
• And other department wide projects and tasks as assigned.

Skills

Cash handling

Member service

Sales

Communication

Relationship building

Education

High School Diploma or GED

Tools

Symitar/Epysis

Synapsys

Meridian Link

OpenClose

Job description

Addition Financial Credit Union is seeking a Head Teller in Orlando to supervise teller staff, promote member services, and ensure accurate cash handling and branch operations. The role emphasizes delivering exceptional member experiences, driving deposits, and coordinating with operations to maintain security and efficiency.

The candidate should have at least 1+ year in sales or member service, strong communication, and a people-first mindset.