Lead Teller & CX Coach

PNC Financial Services; Wellington (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with company match

Paid holidays and vacation

Job summary

PNC Financial Services in Wellington, FL is seeking a Lead Teller to coach and coach and lead tellers in delivering an enhanced customer experience. The role focuses on identifying opportunities, referring to branch staff, and leveraging technology to meet customer needs.

The position requires 1+ years of related experience; Spanish preferred. In-office role at the Wellington Country Plaza Branch with comprehensive benefits and growth opportunities within the Retail Bank Organization.

Qualifications

• 1+ years of related teller experience or product knowledge.
• Strong communication and interpersonal skills with customers.
• Spanish language skills preferred but not required.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on financial options.
• Identify opportunities during customer interactions and refer to branch staff as appropriate.
• Lead lobby engagement and position PNC products to meet customer needs using available technology and resources.
• Support Branch Manager with performance management and new hire processes.
• Ensure branch operations and transactions are completed accurately and efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services in Wellington, FL is seeking a Lead Teller to coach and coach and lead tellers in delivering an enhanced customer experience. The role focuses on identifying opportunities, referring to branch staff, and leveraging technology to meet customer needs.

The position requires 1+ years of related experience; Spanish preferred. In-office role at the Wellington Country Plaza Branch with comprehensive benefits and growth opportunities within the Retail Bank Organization.