Lead Teller: Customer Service & Operations Leader

Bryant Bank; Rosedale (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Bryant Bank is seeking a Head Teller to supervise the teller line, ensure prompt customer service, and maintain branch operations. You will oversee tellers, manage cash levels, and enforce bank policies and procedures while providing coaching and training.

The role requires leadership, attention to detail, and strong knowledge of retail banking operations. Prior supervisory experience and cash handling skills are essential for success.

Qualifications

• Knowledge of retail banking operations and regulatory compliance.
• Strong leadership and interpersonal abilities.
• Excellent problem solving and conflict resolution skills.
• High attention to detail and accuracy.

Responsibilities

• Supervise, schedule, and support teller staff to ensure coverage and performance.
• Perform daily teller transactions.
• Monitor cash levels and security protocols.
• Provide training, coaching, and feedback to tellers.
• Resolve customer concerns and complex transactions; escalate as needed.
• Conduct daily audits and reconcile discrepancies; report to branch leadership.
• Assist with vault management, ATM balancing, and opening/closing procedures.

Skills

Leadership

Customer service

Problem solving

Attention to detail

Discretion

Education

High School diploma or GED

Associate’s degree or banking/finance coursework

Tools

Bank software

Teller systems

Microsoft Office

Job description

Bryant Bank is seeking a Head Teller to supervise the teller line, ensure prompt customer service, and maintain branch operations. You will oversee tellers, manage cash levels, and enforce bank policies and procedures while providing coaching and training.

The role requires leadership, attention to detail, and strong knowledge of retail banking operations. Prior supervisory experience and cash handling skills are essential for success.