Lead Teller & Customer Service Leader

Trustco Bank; Brinckerhoff (NY); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Health savings account

Job summary

Trustco Bank is seeking a Head Teller to lead daily teller operations, supervise staff, and ensure accurate cash handling and customer service excellence. The role emphasizes adherence to security, privacy, and bank policies while delivering top-notch service.

The Head Teller will oversee cash balancing, staff coaching, and reporting. Qualifications include a high school diploma, supervisory experience, English fluency, and strong interpersonal skills.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.

Responsibilities

• Lead daily teller operations and supervise teller staff.
• Ensure adherence to cash-handling procedures and audits.
• Process deposits, withdrawals, loan payments, checks and related transactions.
• Prepare and submit reports; maintain transaction records and logs.

Skills

Customer service

Cash handling

Verbal communication

Fluent English

Transportation access

Organization

Physical stamina

Education

High school diploma or equivalent

Job description

Trustco Bank is seeking a Head Teller to lead daily teller operations, supervise staff, and ensure accurate cash handling and customer service excellence. The role emphasizes adherence to security, privacy, and bank policies while delivering top-notch service.

The Head Teller will oversee cash balancing, staff coaching, and reporting. Qualifications include a high school diploma, supervisory experience, English fluency, and strong interpersonal skills.