Lead Teller & Customer Service Coach

S&T Bank; Brookville (PA); In loco; USD 23.000 - 34.000; Tempo pieno

Descrizione del lavoro

S&T Bank in Brookville, PA is seeking a Customer Service Representative to operate the customer window, balance cash, and process deposits and withdrawals. You will verify customer identities, prevent fraud, and refer cases to branch leadership as needed.

The role emphasizes exceptional service, adherence to policies, and participation in branch goals while supporting daily banking operations and other services.

Competenze

• Two to five years general and specialized experience in banking.
• Requires a high school diploma or equivalent with specialized training or a two-year degree.
• Experience balancing cash and processing transactions accurately.

Mansioni

• Operates a customer service window and provides exceptional service on various transactions.
• Balances cash window daily and ensures ATM and vault balancing.
• Identifies customers, verifies transactions, prevents fraud, and refers complex issues to branch leadership.
• Accepts checks, deposits, withdrawals, and other payments; promotes bank services.
• Supports branch goals and Sales & Service standards within the branch playbook.

Conoscenze

Customer service

Balancing cash

Bank operations

Fraud prevention

Training others

Formazione

High school diploma

Two-year degree

Strumenti

Bank computer systems

Descrizione del lavoro

S&T Bank in Brookville, PA is seeking a Customer Service Representative to operate the customer window, balance cash, and process deposits and withdrawals. You will verify customer identities, prevent fraud, and refer cases to branch leadership as needed.

The role emphasizes exceptional service, adherence to policies, and participation in branch goals while supporting daily banking operations and other services.