Retail Banking Lead & Teller Supervisor

Ottawachamberillinois; Morris (IL); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

ESOP

401K match

Professional development

Paid holidays

Health plan

Job summary

OSB Community Bank in Morris, IL is seeking a full-time Retail Lead to supervise tellers, manage daily operations, and drive sales and service quality. You will ensure accuracy, regulatory compliance, and outstanding customer service under the Retail/Branch Manager.

Responsibilities include deposits and withdrawals, vault and cash drawer balancing, cross-selling, training staff, and supporting audits and branch activities.

Qualifications

• High school diploma or GED required.
• Proven customer service and cash handling experience.
• Ability to supervise and mentor tellers.

Responsibilities

• Greet customers and route calls to staff.
• Process deposits, loan payments, withdrawals and transfers.
• Balance cash drawers and vaults daily per procedures.
• Promote bank products and services during interactions.
• Supervise teller activities and provide training.
• Maintain compliance with bank policies and regulations.
• Assist with audits, scheduling and branch operations.
• Provide notary services where allowed and required.
• Respond to inquiries and resolve issues or discrepancies.

Skills

Attention to detail

Multi-tasking

Conflict resolution

Training development

Customer service

Communication skills

Organizational skills

Accuracy

Under pressure

Team orientation

Education

High school diploma

GED

Job description

OSB Community Bank in Morris, IL is seeking a full-time Retail Lead to supervise tellers, manage daily operations, and drive sales and service quality. You will ensure accuracy, regulatory compliance, and outstanding customer service under the Retail/Branch Manager.

Responsibilities include deposits and withdrawals, vault and cash drawer balancing, cross-selling, training staff, and supporting audits and branch activities.