Lead Teller & Branch Operations Mentor (Amarillo)

Apscareerportal; Amarillo (TX); Vor Ort; USD 21.000 - 26.000; Teilzeit

Benefits dieser Stelle

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Zusammenfassung

Herring Bank in Amarillo, TX is seeking an experienced Teller III to join our team. This role performs all standard teller functions with accuracy and efficiency while delivering exceptional customer service.

You will serve as a leadership resource within the branch, assisting with teller training, scheduling, audits, policy updates, and handling complex customer needs as a backup to the Branch Manager. The position involves processing transactions, cross-selling banking products, audits,

Qualifikationen

• 3+ years of teller experience, including Teller II responsibilities.
• Previous leadership and mentoring experience within a branch environment.
• Strong organizational, problem-solving, and communication skills.
• Detail-oriented with the ability to identify discrepancies and help prevent fraud.
• Must be able to successfully complete a background check.
• Ability to manage multiple priorities and work scheduled shifts.

Aufgaben

• Process teller transactions accurately and efficiently.
• Cross-sell appropriate banking products and services to support customer growth and retention.
• Assist with daily teller scheduling and provide leadership support during peak periods.
• Conduct vault and cash drawer audits and help maintain regulatory compliance.
• Train and mentor new tellers and support ongoing team development.
• Assist with updates to teller manuals, policies, and procedures.
• Monitor and maintain the branch control binder.
• Assist with customer escalations and complex transactions.
• Approve overrides and assist with error resolution within assigned limits.
• Perform quality-control checks and support audit readiness.
• Support teller call-queue participation and coach team members on effective call handling.
• Assist customers with complex online banking issues, including security lockouts, multi-factor authentication concerns, and system navigation.
• Manage the preparation and receipt of cash shipments in accordance with bank policies and procedures.
• Begin training in Universal Banker I responsibilities as time permits.

Kenntnisse

Leadership

Mentoring

Organizational skills

Problem-solving

Communication

Detail-oriented

Multitasking

Ausbildung

High school diploma or GED

Jobbeschreibung

Herring Bank in Amarillo, TX is seeking an experienced Teller III to join our team. This role performs all standard teller functions with accuracy and efficiency while delivering exceptional customer service.

You will serve as a leadership resource within the branch, assisting with teller training, scheduling, audits, policy updates, and handling complex customer needs as a backup to the Branch Manager. The position involves processing transactions, cross-selling banking products, audits,