Lead Teller & Branch Operations Leader

QNB Bank; Pennsburg (Montgomery County); On-site; USD 48,000 - 64,000; Full time

Job summary

QNB Bank in Pennsburg, PA is seeking a Head Teller to lead teller staff, ensure outstanding customer service, and manage daily branch operations. The role includes training tellers, coaching on QNB services, and ensuring accurate cash handling and reconciliations.

The Head Teller will oversee service quality, cross-sell bank products, and maintain compliance with policies while representing QNB to customers and supporting branch leadership.

Qualifications

• Must have high school diploma or equivalent.
• Strong communication and basic reading/writing/arithmetic skills.
• 3+ years of progressively responsible banking experience to manage a teller line.

Responsibilities

• Lead teller staff to deliver outstanding customer service and manage daily teller operations.
• Represent the bank professionally and cross-sell products and services.
• Provide training and development for tellers on bank products and procedures.
• Oversee cash handling, vault, ATM and TCR reconciliations and daily settlements.

Skills

Leadership

Customer service

Communication

Coaching

Cross-selling

Product knowledge

Education

High school diploma

Tools

Teller Cash Recycler

Vault management

Job description

QNB Bank in Pennsburg, PA is seeking a Head Teller to lead teller staff, ensure outstanding customer service, and manage daily branch operations. The role includes training tellers, coaching on QNB services, and ensuring accurate cash handling and reconciliations.

The Head Teller will oversee service quality, cross-sell bank products, and maintain compliance with policies while representing QNB to customers and supporting branch leadership.