Lead Teller

Alerus Financial; Fargo (ND); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Lead Teller to oversee branch operations and ensure exceptional service. In this dynamic role, you will lead and train teller staff, resolve client issues, and maintain compliance with regulations. You'll be the go-to expert for teller transactions while fostering a collaborative environment. This position offers a chance to make a significant impact within a supportive team, promoting both client satisfaction and operational excellence. Join a company that values integrity and innovation, and enjoy competitive compensation along with a comprehensive benefits package.

Benefits

Competitive Compensation

Comprehensive Benefits Package

Paid Time Off Programs

Learning and Development Resources

Community Support Initiatives

Qualifications

• Knowledge of basic and advanced teller transactions.
• Strong communication and team collaboration skills.

Responsibilities

• Supervise and train teller staff to meet service standards.
• Resolve client complaints and escalate when necessary.
• Conduct audits to ensure compliance with policies.

Skills

Teller Transactions

Regulatory Compliance

Communication Skills

Client Service

Team Leadership

Job description

Description

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence:: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The main responsibility of the Lead Teller is to ensure the daily operations of the branch teller line are operating efficiently and effectively. Relied upon to resolve escalated issues with clients and staff. Will lead by example performing a 'Player/Coach' role, provide leadership and training for the teller line staff; promotes new or expanded relationships for the company by maintaining exceptional client relations and referring clients to appropriate advisors for new products and service solutions; completes work with a high level of accuracy; and assures compliance with all applicable company policies and procedures, as well as all applicable state and federal regulations. Responsible for the security and all applicable audit items under the location.

WHAT YOU'LL BE DOING:

• Supervise, train, and develop teller staff, to ensure they meet or exceed standards of their role.


• Support staff by approving/overseeing transactions as needed and assisting with balancing issues and verifications of cash discrepancies.


• Ensure adherence to policies and procedures of teller line functions; continuously work to improve the operations of the teller line and the office. Maintain strong knowledge of Alerus products and services and have solid knowledge of teller transactions and operations; be the "go to" for the teller line.


• Complete monthly, quarterly, and annual audits of cash tills prepaid and instant issue cards, and security alarms to ensure regulatory and policy/procedure compliance.


• Serve clients with the highest level of client service and be able to perform advanced and/or complex transactions. Resolve client complaints and discern when to escalate.


• Be flexible and adaptive when faced with changing needs of the client and the company; lead by example.


• Ensure supply levels are adequate and maintained in teller and lobby areas. Order supplies as necessary.

WHAT YOU SHOULD HAVE:

• Knowledge of all basic and advanced teller transactions, as well as regulatory requirements for financial transactions.


• Strong communication skills.


• Passion for working as part of a team to best serve Alerus clients.


• Dedication to leading the teller line in service excellence and operational effectiveness.


• Ability to accept, support and implement continuous change.


• Professional appearance and attitude.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.


• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.


• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.


• Learning and development resources for personal and professional career development, and advancement opportunities.


• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.


• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.