Campus IT Support Specialist II

San Diego State University; San Diego (CA); On-site; USD 69,000 - 81,000; Full time

Benefits offered by this job

15 paid holidays, vacation, and sick leave

Health coverage options at low or no cost

CSU tuition fee waiver for employees and dependents

Job summary

San Diego State University is hiring a Technology Support Specialist II to provide advanced technical support for hardware, software, and connectivity issues on campus. You will engage with the campus community to resolve complex technology challenges and ensure reliable services for teaching and learning.

This full-time position offers a collaborative environment with opportunities for professional growth. Candidates should have a bachelor's degree and relevant experience in a technical support role. Competitive compensation and benefits are included.

Qualifications

• Equivalent to a bachelor's degree in a related field.
• Two years of relevant experience preferred.
• Ability to analyze situations accurately.

Responsibilities

• Provide advanced technical support for hardware and software.
• Deploy and maintain classroom technology.
• Develop user guides and knowledge base articles.

Skills

Technical support

Problem-solving

Communication

Customer service

Technology training

Education

Bachelor's degree in a related field

Two years of relevant experience

Tools

Google Workspace

Microsoft 365

Zoom

Canvas

Adobe

Job description

San Diego State University is hiring a Technology Support Specialist II to provide advanced technical support for hardware, software, and connectivity issues on campus. You will engage with the campus community to resolve complex technology challenges and ensure reliable services for teaching and learning.

This full-time position offers a collaborative environment with opportunities for professional growth. Candidates should have a bachelor's degree and relevant experience in a technical support role. Competitive compensation and benefits are included.