Sr. Field Service Technician

Smurfit-Westrock; California (MO); On-site; USD 66,000 - 109,000; Full time

Benefits offered by this job

Medical w/ HSA

401(k) with company match

Paid vacation & holidays

Life Insurance

AD&D & Disability Insurance

Tuition Reimbursement

Job summary

Smurfit Westrock is seeking a Senior Service Technician to provide on-site installation, service, and maintenance of packaging machinery. You will train operators and maintenance staff while working closely with service management, engineering and sales to deliver reliable, safe equipment support.

The role requires strong mechanical skills, electrical troubleshooting ability, and a proactive approach to safety. Willingness to travel domestically and internationally up to 80-85% is essential.

Qualifications

• Proven mechanical experience of more than 10 years.
• Ability to troubleshoot and repair electrical, mechanical, pneumatic, and hydraulic components.
• Basic knowledge of OSHA procedures and safety guidelines.

Responsibilities

• Provides installation and service of Smurfit Westrock equipment in the field.
• Manages on-site installation, repair, and maintenance of machinery.
• Trains operators and maintenance personnel on safe use and proper care of equipment.
• Proficiently troubleshoots mechanical and electrical problems and interprets schematics.

Skills

Mechanical skills

Electrical troubleshooting

Safety compliance (OSHA)

Team collaboration

Education

Technical certifications/degrees

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

SENIOR SERVICE TECHNICIAN

$65,625-$109,375 Salary Non-Exempt

Travel: 80%-90%

The Opportunity

Provides technical service, and training expertise to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services. Provides independent support to the customer. Capable of gathering information and can bring the knowledge from the field back to Service Management, Engineering and Sales.

How you will impact Smurfit Westrock:

• Provides installation and service of Smurfit Westrock equipment in the field.
• Conducts exit interviews with customers prior to leaving facility.
• Manages on-site installation, repair, and maintenance of Smurfit Westrock machinery.
• Ability to troubleshoot and repair mechanical, and electrical related problems in a safe, effective, and efficient manner both in person and over the phone/web.
• Train operators on the safe use and proper care of the Smurfit Westrock equipment
• Train maintenance personnel in the safe use and proper maintenance of Smurfit Westrock equipment.
• Ability to accurately define and explain repairs made, and proper maintenance procedures to plant and internal personnel.
• Ability and willingness to work varying hours as required to meet customers’ production schedule.
• Follow all customer policies and procedures while in their facilities.
• Ability to work with and effectively communicate with plant personnel at all levels.
• Ability to effectively comprehend directions being communicated by senior level technicians and other authorized personnel.
• Provides input/feedback for continuous improvements and changes.
• Complete FAT/PDI (acceptance testing) of machines as needed.
• Organization and lead of significant machinery events
• Working knowledge of general functions and setup of multiple machinery platforms.
• Ability to troubleshoot, repair and assemble electrical, mechanical, pneumatic, and hydraulic components safely and correctly with little to no supervision.
• Ability to interpret electrical and pneumatic schematics required to troubleshoot and repair Smurfit Westrock equipment.
• Ability to interpret assembly drawings required for repair and accurate assembly of equipment.
• Ability to understand and communicate ladder logic as required to effectively repair and troubleshoot software related issues.
• Knowledge of basic electrical codes.
• Ability to legally travel both domestically and internationally up to 80-85%.
• Ensures service reports are properly completed and signed by the customer prior to being delivered to the customer.
• Expense reports are completed and turned in accordance with company policy.
• Assists in ensuring that purchase orders for all sold services and parts are obtained.
• Clears service calls and customer visits with service manager or authorized personnel.
• Communicates daily with service manager or authorized personnel when out on service or site visits.
• Assists in machinery check out and assembly as needed.
• Provides input/feedback for continuous improvements and changes.
• Trains and mentors junior service technicians.
• Reports to: Service Manager or authorized personnel
• Maintains internal relationships with all fellow employees
• Maintains relationship with customers and Smurfit Westrock plant personnel
• Proven mechanical experience of more than 10 years.
• Basic knowledge and understanding of Occupational Safety and Health Administration (OSHA) procedures.
• Self-motivated individual.
• Certifications, technical degrees, or military training are preferred but not required.
• Field service work is a plus, but not required.
• Good interpersonal, written, and verbal communication skills.
• Strong mechanical skills also involve understanding how different components work together, following safety procedures, and using the right tools for the job.
• Moderate PC skills: i.e. MS Word, Excel, PowerPoint, search and navigate the internet, Microsoft applications.
• Ability to author accurate and concise service and expense reports.
• Passport is required.
• Adaptive with the ability to learn new technologies.
• Be a team player and collaborate within a cross functional organization.
• Able to follow strict safety guidelines.
• Able to lift and carry heavy equipment up to 50 lbs.

What we offer:

Benefit eligibility begins Day 1

• Benefits include:
• Medical w/ HSA
• Mental Health
• 401(k) with 5% company match
• Paid vacation time & holidays: starting 15 days
• Life Insurance & AD&D
• Short- & Long-term Disability Insurance
• Tuition Reimbursement.
• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $56,625.00 - $94,375.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.