Shop Lead Specialist

Global Industrial; Kentwood (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Global Industrial is seeking a proactive Operations Manager to supervise field technicians, drivers, and support staff in a busy shop environment. You will oversee scheduling, maintenance, and repair activities, driving efficiency while upholding safety and regulatory compliance.

Responsibilities include developing goals for repair, refurb, and rental divisions, coordinating routes for timely deliveries, and producing cost reports.

Qualifications

• Excellent verbal and written communication with customers and field staff.
• Strong leadership and team management skills.
• Ability to manage multiple tasks and maintain detailed records.

Responsibilities

• Supervise and evaluate field technicians, drivers, and support staff when operating in the shop.
• Ensure day-to-day operations run smoothly and efficiently.
• Assist in developing and implementing goals, objectives, and policies for the repair, refurb, and rental divisions.
• Oversee the scheduling and completion of vehicle maintenance and repair.
• Monitor and control repair facility activities.
• Perform mechanical duties and inspections as needed.
• Develop and implement safety, preventive maintenance, and accident prevention programs.
• Ensure compliance with DOT and OSHA regulations.
• Coordinate and schedule trips, drivers, and routes for timely delivery.
• Troubleshoot and resolve issues with drivers or trucks.
• Prepare reports on fleet activities, maintenance, and costs.
• Standardize, draft, and implement shop control measures to ensure repeatable, efficient processes.

Skills

Communication

Leadership

Problem solving

Organization

Multitasking

Computer literacy

Time management

Critical thinking

Fleet software

Tools

Fleet management software

Job description

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Supervise and evaluate field technicians, drivers, and support staff when operating in the shop.
• Ensure day-to-day operations run smoothly and efficiently.
• Assist in developing and implementing goals, objectives, and policies for the repair, refurb, and rental divisions.
• Oversee the scheduling and completion of vehicle maintenance and repair.
• Monitor and control repair facility activities.
• Perform mechanical duties and inspections as needed.
• Develop and implement safety, preventive maintenance, and accident prevention programs.
• Ensure compliance with all relevant regulations, such as DOT and OSHA.
• Coordinate and schedule trips, drivers, and routes for timely delivery.
• Troubleshoot and resolve issues with drivers or trucks.
• Prepare reports on fleet activities, maintenance, and costs.
• Standardize, draft, and implement shop control measures to ensure the repeatable, efficient processes as they relate to inter-shop activities.

Competencies and skills

• Excellent verbal and written communication skills are essential for interacting with customers and field staff.
• Must be comfortable using computers, phones, and other office equipment.
• Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively.
• Must be able to think critically and solve problems quickly, especially under pressure.
• This role requires the ability to remain calm and efficient in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.Proficiency in fleet management software and tracking systems.