Technician, Service

Global Industrial; Boston (MA); On-site; USD 27,552 - 41,328; Full time

Job summary

Global Industrial is seeking a skilled technician in Boston, MA, responsible for providing outstanding customer service and performing mechanical repairs on machines and equipment. The ideal candidate will have a high school diploma or GED, possess mechanical aptitude, and be a self-starter with excellent communication skills. The role requires frequent travel (up to 300 miles a day) and offers hourly pay based on work performed. Join a team that values safety and efficiency in a dynamic work environment.

Qualifications

• Must possess a good mechanical aptitude and be a self-starter.
• Excellent communication skills are required for customer interactions.
• A valid driver's license and good driving record are necessary.

Responsibilities

• Provide exceptional customer service and support.
• Inspect and repair machines for any malfunctions.
• Organize daily schedules and parts for efficient service.

Skills

Customer service

Mechanical aptitude

Communication skills

Time-management

Driving skills

Education

High school diploma or GED

Tools

Basic standard and metric mechanical tools

Job description

Key Responsibilities

• Responsible for providing outstanding CUSTOMER SERVICE.
• Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.
• Discusses machine operation variation with customers to diagnose problem and repair machines.
• Dismantles machine parts to detect wear, misalignment, or other problems.
• Removes and replaces worn or defective parts.
• Installs new or repaired parts; clean and lubricates shafts, bearings, gears, belts and other parts of machinery.
• Realigns and adjusts components such as spindles and clutches.
• Installs and repairs electronic components of machinery of equipment.
• Start machines and equipment to test proper operation following repair.
• Organize and plan with dispatcher follow-up repairs on equipment when all ordered parts have been received.
• Organize with dispatcher scheduled repairs and PM's at similar locations on the same day, as time and location permits.
• Organize new service requests with dispatcher in the same working area, as time permits.
• Complete timecards accurately and completely throughout the day.
• Responsible for record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda.
• Complete work orders, submit parts orders and all required paperwork through tech portal / ERP System while at each location.
• Organize parts received for van stock and follow up customer repairs.
• Work efficiently together with dispatcher for most productive route each day.
• Treats company equipment (i.e. vehicle, tools, phone, fax, credit card or parts) as if they were his/her own and follows PM's guidelines on company provided vehicle.
• Performs additional duties, tasks, responsibilities, as a supervisor may, from time-to-time, deem necessary.
• Work safely in different types of environments and always putting safety first.

Competencies and Skills

• High school diploma or general education degree (GED); good mechanical aptitude/skills.
• Self-starter with entrepreneurial spirit who operates business within the framework of each customer's business structure.
• Good driving record.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time‑management skills.

Language Skills

• Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Detail oriented.
• Excellent listener.
• Determination to be own manager.
• Skilled in the use of hand and mechanical tools.
• Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three‑drawer tool chest.
• Quality demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.
• Safety and security: observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Dependability.
• Excellent attendance.
• Responds to service request in a timely manner – high sense of urgency.
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Maintains a valid driver's license and safe driving skills.
• Must, at all times, meet state and federal regulations.

Physical Demands

• Occasionally required to drive long hours.
• Regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.
• Regularly lift and/or move up to 10–50 pounds and frequently lift and/or move up to 100 pounds.
• Assisted installers may need to move tanks up to 400 lbs with hand truck/dolly.
• Assistants may need to work on a ladder running overhead piping.
• Specific vision abilities: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Travel up to an average of 300 miles per day.
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.

Miscellaneous

• Income is based on an hourly pay structure, with a starting hour of the day and end of the day reduction for commute time.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.