Lead Technician

ServiceMaster Clean of Fraser Valley; Crown Point (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Paid time off

Job summary

Rytech is seeking an Assistant Operations Manager to support the location’s performance and development under the Operations Manual. This role acts as second in command, coordinating with the Operations Manager and technicians to ensure efficient production and admin support.

Commission on completed claims is available after 90 days. The ideal candidate will have mitigation/remediation experience, strong communication, and technical certifications.

Qualifications

• Mitigation/remediation estimating and scoping experience required or preferred.
• High School diploma or GED is required.
• Two years of mitigation/remediation experience preferred.
• Certifications include WRT/ASD/AMRT; mold remediation knowledge advantageous.

Responsibilities

• Assist Operations Manager to coordinate production and admin tasks.
• Maintain vehicle, tools, and consumables to high standards.
• Lead safety and training for technicians; manage on-call schedule.
• Review estimates, dispatch tasks, and respond to communications promptly.
• Ensure job sites are inspection-ready and compliant with safety protocols.

Skills

Mitigation/Remediation experience

Physical fitness

Respirator PPE

Customer service

On-call availability

Travel readiness

Computer literacy

WRT/ASD/AMRT certifications

Education

High School Diploma or GED

Tools

Microsoft Office

Dash

MICA

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Recession-Proof Industry Providing The Opportunity To Give Back
• Competitive Compensation and Benefits
• Industry Training and Advancement Opportunities

Company Overview

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary

An Assistant Operations Manager is second in command, responsible for the location’s performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Assistant Operations Manager. Assistant Operations Managers / Lead Technicians are employees that have displayed the skills, leadership abilities and exceptional attitude who assist the Operations Manager facilitate production and some admin functions. All through the assistant does not directly manage the operations day to day activities, they are expected to have the skills, knowledge, and leadership capabilities to support the Operations Manager whenever necessary. Commission on completed claims available after 90 days!!

Responsibilities

• Be available by phone and email during scheduled duty hours / after hours.
• Facilitate communication between Operations Manager and Technicians.
• Maintain a company vehicle, tools, and consumables to a high standard.
  • Assist OM during location vehicle inspections / identify deficiencies and report to OM.
  • Assist OM in updating Fleet Vehicle Handbook sheets, SDS sheets, and Vehicle maintenance sheets from technicians.
• Know, understand, and instruct location technicians in proper SLA completion.
• Ensure job sites are clean, absent of safety violations, and inspection ready for OM.
• Assist OM with annual employee evaluations for technicians.
• Assist OM with continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
• Assist OM with leading weekly meetings to facilitate training and safety for the location.
• Assist OM with reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.
• Assist OM in Creating, maintaining, and participating in the on-call roster.
• Monitor MICA Exchange daily to ensure projects are being properly handled by the technicians.
• Complete water damage/mold remediation jobs to a high standard.
• Maintain claims daily in the MICA app at a high standard.
• Communicate daily with customers/Insurance personnel/other team members.
• Lead by example by demonstrating:
  • good time management w handling existing/new assignments.
  • the proper way to follow Rytech safety protocols.
  • the proper way to wear PPE.
  • the proper way to scope water damage/mold remediation claims.

Qualifications

• Mitigation/Remediation estimating and scoping experience
• Highschool or GED
• Two years of Mitigation/Remediation experience is preferred
• Results-driven, activity-oriented, and supportive of aggressive targets.
• Residential and or Commercial construction experience preferred.
• Must be able to lift and maneuver heavy equipment, contents, or debris for extended time periods.
• Must be able to pass a Respirator fit test/utilize PPE(Personal Protective Equipment)
• Excellent customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
• Able to occasionally travel for CAT events or training.
• Excellent interpersonal, communication, oral, and written skills
• Must be computer literate and comfortable with computer programs such as Microsoft Office, Dash, and MICA.
• Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended