LEAD TECHNICIAN

HighGround; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in restoration services is seeking a Lead Technician to manage a team and oversee restoration projects. This role requires adherence to safety standards, effective team management, and excellent customer service skills. Candidates should have a high school diploma and relevant experience in construction or water mitigation. Competitive benefits are offered.

Benefits

Competitive Medical, Dental, and Vision Packages

Qualifications

• 1-2 years of experience in construction, plumbing, or water mitigation preferred.
• IICRC certification in water damage or mold remediation preferred.

Responsibilities

• Supervise a team of technicians on job projects from start to finish.
• Ensure compliance with SOPs and safety standards on job sites.
• Document drying progress and communicate with sales specialists.

Skills

Team Management

Attention to Detail

Education

High school diploma or equivalent

Job description

The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

ESSENTIAL FUNCTIONS :

1. Team Management : Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
2. SOP and Safety Compliance : Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
3. Demolition Execution : Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
4. Drying Documentation : Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
5. Client Communication : Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
6. Vehicle Operation : Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
7. Compliance Task Completion : Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
8. Attention to Detail : Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.

Qualifications

• High school diploma or equivalent required
• Have an attitude of continued improvement and willingness to help others
• Possess working knowledge or 1-2 years of experience related to construction, plumbing, water mitigation, and/or carpentry (strongly preferred)
• Hold an IICRC certification in water damage or mold remediation (preferred)
• Valid driver’s license

Physical requirements :

• Ability to lift 50 pounds or more

Our benefits include :

• Competitive Medical, Dental, and Vision Packages