Lead Technical Trainer

BlackBerry Inc.; MacGregor Park (NC); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health plan

Life insurance

401k

Job summary

ABB's Service Division in Cary, NC is seeking an experienced Technical Training Specialist to deliver and support the EL Services training curriculum in North America. You will manage the day-to-day operations of the training center, ensuring safety compliance, equipment readiness, and accurate certification tracking for participants.

This role requires strong collaboration with product, factory, and services teams, plus the ability to develop new training content and coordinate with 3rd party

Qualifications

• Bachelor degree in electrical engineering or similar technical field or higher education is required.
• Minimum 5 years of experience with focus on Power Delivery equipment and training, or 7+ years in field service with related experience, or HS diploma/GED plus 12 years related experience.
• Experience developing technical content, delivering trainings, and instructor development materials.

Responsibilities

• Deliver and support technical training needs for Services North America.
• Support the EL Services Strategic Training Leader to meet priorities.
• Oversee day-to-day activities of the Services Training center in Cary, NC; ensure safety compliance and equipment management.
• Develop and maintain the training curriculum, coordinate with third-party content teams, and manage course schedules.
• Ensure instructors meet requirements and that attendance, delivery, and certifications are tracked.

Skills

Power Delivery

Training delivery

Cross-functional collaboration

Independent work

Education

Bachelor degree in electrical engineering or related field

Technical certification or HS diploma with extensive experience

Job description

About this role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Training and Development Manager. The work model for the role is: Hybrid, Cary, NC.

Responsibilities

In this role you will be responsible for delivering and support of technical training needs for Services North America, in EL Service division in US, providing technical expertise to the EL Services technical training curriculum. You will support the EL Services Strategic Training Leader to establish, deliver & meet the strategic training direction/priorities set by the business and technical training and development team. You will be mainly accountable for: Responsible for the day-to-day activities of the Services Training center in Cary, NC. This includes compliance to all regulatory & non-regulatory ABB safety requirements (Reporting of Risk assessments, Safety Hazards, SOTs), equipment management, & facility maintenance. Oversee the technical content of the EL Services training curriculum. This includes development of new product Service offerings/trainings, development of legacy ABB product Service offerings/trainings, collaboration with 3rd party content development teams; Establish/manage the technical training course master schedule, & ensuring resources such as training material, course instructors, equipment are prepared in advance of scheduled class. Ensure assigned course instructors meet instructional requirements – internal certification, ability to provide a safe learning environment (Classroom & Lab), Accuracy (attendance, delivery of content, certification requirements) Select & ensures training compliance of 3rd party suppliers; Support technical projects/discussions as needed by the business.

Qualifications

• Bachelor degree in electrical engineering, or similar technical field or higher education
• Minimum 5 years of experience with focus on Power Delivery equipment AND training experience, OR Associate degree PLUS minimum 7 years related experience in Field service type role, OR Technical certificate, and/or HS diploma/GED PLUS 12 years related experience
• Previous training experience to include Technical content development, delivery, and instructor development materials
• Strong cross-functional relationships (Product, Factory, Services)
• Ability to work independently, manage multiple priorities & meet business timelines & deliverables
• Experience supporting Electrical Services or Products, a plus; LV and MV experience preferred

This position must be based in or near to Cary, NC. Travel up to 30%, domestic Candidates must already have a work authorization that would permit them to work for ABB in the US.

About the company

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Equal Employment Opportunity & Diverse Workplace

ABB is an Equal Employment Opportunity and Affiliated Action Employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affiliated Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

Benefits

• Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid
• Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off Salaried exempt positions are provided vacation under a permissive time away policy.

Work Culture & Development

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care at ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.