Resident Service Technician - Ontario, California

BlackBerry Inc.; Rancho Cucamonga (CA); On-site; USD 77,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement 401k plan

Employee stock purchase plan

Paid holidays

Job summary

ABB is seeking a Resident Service Technician to deliver high-quality technical support at customer sites. You will perform installations, maintenance, and repairs, ensuring optimization and satisfaction.

The role is onsite at customer locations with up to 15% travel for training and cross-site support. Reporting to the Service Center Manager-AUPI West Region, you will work within ABB’s automation portfolio, using test equipment and electrical drawings to diagnose and fix issues on Quality

Qualifications

• Associate’s degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required.
• HS diploma/GED and 7+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi‑meters.
• Candidate should know how to identify voltage systems above 240 VAC/870 VDC.
• Mechanical/Electrical aptitude with basic electrical theory and safety.
• Read electrical drawings and troubleshoot up to 240 VAC/870 VDC; perform preventive maintenance.
• This role is resident at the customer location with up to 15% travel for training/other sites.
• Knowledge of the pulp & paper industry is a nice to have.

Responsibilities

• In this role, you will execute service work per instructions and ABB guidelines for Quality Control Systems.
• You will deliver quality customer service planning and meet customer expectations on timelines.
• You will communicate service timelines to the customer and identify improvement opportunities on site.
• You will perform field service tasks, identify technical issues, and analyze remotely or on site.
• You will prepare material lists and ensure availability of parts and equipment for service activities.

Skills

Electrical test equipment usage

Electrical theory & safety

Read electrical drawings

Troubleshooting up to 240 VAC/870 VDC

Education

Associate’s degree in related field

HS diploma/GED + 7+ years experience

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Center Manager-AUPI West Region __ ABB’s Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry‑specific integrated control and software as well as measurement and analytics solutions and services.

As a Resident Service Technician, you will be responsible for delivering high‑quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

The work model for the role is: onsite at customer site.

Key Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines for our Quality Control Systems (QCS). Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. Working with the customer (while on‑site) to identify opportunities to improve the customer’s operations and eliminate pain points. Performing field service tasks, identifying technical issues, and performing analysis through remote or on‑site activity in service categories and products for which they are certified to perform. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

Qualifications

• Associate’s degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required.
• HS diploma/GED and 7+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi‑meters.
• Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems, and to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
• This role will be a resident position working out of the customer location, however needs to be able to travel up to 15% for required training and assisting other sites.
• Knowledge of the pulp & paper industry is a nice to have.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work doesn’t just matter, it moves things forward.

More About Us

ABB is an Equal Employment Opportunity and Aff…

MyBenefitsABB.com

ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico]

• Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid.
• Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave – up to 6 weeks.
• Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.
• Retirement 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).
• Time off: ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $77,000 and $120,000 annually.

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Run What Runs the World.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.

That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow. We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.