Lead Technical Service Supervisor - Construction Materials

Laticrete International; Homer Glen (IL); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

AD&D Insurance

Supplemental Insurance

Job summary

LATICRETE International is seeking a seasoned Technical Service Supervisor in Illinois to oversee daily technical service operations, guide staff, and ensure high-quality support for architects, contractors and distributors. This on-site role emphasizes leadership, documentation, and collaboration across departments.

The position requires extensive construction industry experience, strong communication skills, and proficiency with ERP/CRM systems. Travel and physical requirements apply as needed.

Qualifications

• Associates Degree or equivalent work experience.
• Minimum 7 years in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Supervisory and management skills.
• Excellent interpersonal, written and verbal communication skills.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage attendance, scheduling, staff meetings, and performance evaluations.
• Analyze technical activities, report trends and needs.
• Create new or revised technical data sheets and advisories.
• Provide technical service to architects, contractors and distributors.

Skills

Construction industry experience

Technical support leadership

Interpersonal communication

Architecture knowledge

Product knowledge

Second language

Physical strength

Education

Associate degree

Tools

Microsoft Office

ERP systems

CRM systems

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a seasoned Technical Service Supervisor in Illinois to oversee daily technical service operations, guide staff, and ensure high-quality support for architects, contractors and distributors. This on-site role emphasizes leadership, documentation, and collaboration across departments.

The position requires extensive construction industry experience, strong communication skills, and proficiency with ERP/CRM systems. Travel and physical requirements apply as needed.