Lead Technical Program Manager - Data Engineering & Analytics

Coinbase; Frankfort (KY); Hybrid; USD 149,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Equity

Job summary

Coinbase is seeking a Technical Program Manager to own the CX Analytics Engineering roadmap, focusing on data models, metrics, and dashboards powering Customer Experience and Compliance Operations. You will distill requests from 15 cross-functional teams and prioritize work by impact, regulatory urgency, and capacity.

You will build trusted, self-serve data products, automate processes, and collaborate with CX Operations, Compliance, and Data/Platform Engineering to ensure accurate, compliant

Qualifications

• 7 years of technical program management experience in fintech, financial services, or crypto.
• Proven track record owning and prioritizing a technical roadmap across multiple concurrent workstreams.
• Fluency with modern data stack components and data modeling.

Responsibilities

• Own the CX Analytics Engineering roadmap, distilling requests from Operations, Compliance, Risk, WFM, BizOps, and Product teams into a prioritized backlog scoped by impact, regulatory urgency, and team capacity.
• Drive program execution across data model builds, pipeline development, dashboard delivery, and regulatory reporting workstreams, holding the team accountable to timelines and quality standards.
• Build and automate project management processes, reducing operational overhead so analytics engineers spend more time building data products and less time on coordination.
• Partner with CX Operations leadership, Compliance, and Data/Platform Engineering to resolve pipeline dependencies, align on shared data models, and ensure regulatory reporting accuracy.
• Implement testing, monitoring, and documentation standards (data contracts, alerting, quality checks) that reduce ad-hoc firefighting and build stakeholder trust in CX data products.
• Leverage AI-assisted workflows and tooling to compress speed-to-insight, automate reporting, and scale the team’s impact without growing headcount linearly with business complexity

Skills

Technical program management

Data engineering

Regulated environments

Data modeling

Snowflake

Airflow

Looker/Superset

dbt

Tools

Snowflake

Airflow

Looker

Superset

dbt

Job description

Coinbase is seeking a Technical Program Manager to own the CX Analytics Engineering roadmap, focusing on data models, metrics, and dashboards powering Customer Experience and Compliance Operations. You will distill requests from 15 cross-functional teams and prioritize work by impact, regulatory urgency, and capacity.

You will build trusted, self-serve data products, automate processes, and collaborate with CX Operations, Compliance, and Data/Platform Engineering to ensure accurate, compliant