Technical Program Manager, GFCO Analytics

Coinbase; Frankfort (KY); Hybrid; USD 149,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Equity

Job summary

Coinbase is seeking a Technical Program Manager to own the CX Analytics Engineering roadmap, focusing on data models, metrics, and dashboards powering Customer Experience and Compliance Operations. You will distill requests from 15 cross-functional teams and prioritize work by impact, regulatory urgency, and capacity.

You will build trusted, self-serve data products, automate processes, and collaborate with CX Operations, Compliance, and Data/Platform Engineering to ensure accurate, compliant

Qualifications

• 7 years of technical program management experience in fintech, financial services, or crypto.
• Proven track record owning and prioritizing a technical roadmap across multiple concurrent workstreams.
• Fluency with modern data stack components and data modeling.

Responsibilities

• Own the CX Analytics Engineering roadmap, distilling requests from Operations, Compliance, Risk, WFM, BizOps, and Product teams into a prioritized backlog scoped by impact, regulatory urgency, and team capacity.
• Drive program execution across data model builds, pipeline development, dashboard delivery, and regulatory reporting workstreams, holding the team accountable to timelines and quality standards.
• Build and automate project management processes, reducing operational overhead so analytics engineers spend more time building data products and less time on coordination.
• Partner with CX Operations leadership, Compliance, and Data/Platform Engineering to resolve pipeline dependencies, align on shared data models, and ensure regulatory reporting accuracy.
• Implement testing, monitoring, and documentation standards (data contracts, alerting, quality checks) that reduce ad-hoc firefighting and build stakeholder trust in CX data products.
• Leverage AI-assisted workflows and tooling to compress speed-to-insight, automate reporting, and scale the team’s impact without growing headcount linearly with business complexity

Skills

Technical program management

Data engineering

Regulated environments

Data modeling

Snowflake

Airflow

Looker/Superset

dbt

Tools

Snowflake

Airflow

Looker

Superset

dbt

Job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn’t a place for complacency, it’s a place to be pushed past your perceived limits. If you’re ready to build the future of finance alongside people who refuse to settle for “good enough,” you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Technical Program Manager on the GFCO Analytics Engineering team, you’ll own the roadmap and execution for the data models, metrics, and dashboards that power Customer Experience and Compliance Operations at Coinbase. This team combines deep domain expertise in regulated operations with modern data engineering (Snowflake, Airflow, Superset/Looker, and AI tooling) to deliver trusted, self-serve data products that drive faster decisions and stronger customer outcomes. You’ll distill requests from 15 cross-functional teams, prioritize work based on impact and regulatory need, and create the operational leverage that lets analytics engineers focus on building rather than managing process.

What You’ll Do:

• Own the CX Analytics Engineering roadmap, distilling requests from Operations, Compliance, Risk, WFM, BizOps, and Product teams into a prioritized backlog scoped by impact, regulatory urgency, and team capacity

• Drive program execution across data model builds, pipeline development, dashboard delivery, and regulatory reporting workstreams, holding the team accountable to timelines and quality standards

• Build and automate project management processes, reducing operational overhead so analytics engineers spend more time building data products and less time on coordination

• Partner with CX Operations leadership, Compliance, and Data/Platform Engineering to resolve pipeline dependencies, align on shared data models, and ensure regulatory reporting accuracy

• Implement testing, monitoring, and documentation standards (data contracts, alerting, quality checks) that reduce ad-hoc firefighting and build stakeholder trust in CX data products

• Leverage AI-assisted workflows and tooling to compress speed-to-insight, automate reporting, and scale the team’s impact without growing headcount linearly with business complexity

Required Skills and Experience:

• 7 years of experience in technical program management, with at least 3 years supporting data engineering, analytics, or data platform teams in a regulated environment (fintech, financial services, or crypto)

• Proven track record owning and prioritizing a technical roadmap across multiple concurrent workstreams, balancing competing stakeholder needs with engineering capacity and regulatory requirements

• Fluency with modern data stack components (e.g., Snowflake, Airflow, Looker/Superset, dbt) and the ability to engage technically on data modeling, pipeline architecture, and data quality frameworks

• Demonstrated ability to create operational leverage through process automation, tooling improvements, and structured program management that frees engineering teams to focus on high-value delivery

• Experience driving alignment across 10 cross-functional stakeholders (Operations, Compliance, Risk, Product, Engineering) where ownership is distributed and trade-offs must be actively managed

• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835—$175,100 USD

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• *Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.