Remote AI CX Program Lead & Technical TPM

Coinbase; Jackson (MS); Hybrid; USD 212,000 - 250,000; Full time

Job summary

Coinbase is seeking a Technical Program Manager for CX Intelligence & AI to own program management across CX Ops, CX Programs, Product/Engineering, and Analytics. You will drive cross-functional initiatives, define north-star metrics, and partner with engineering to deliver AI-powered CX improvements.

Responsibilities include sizing opportunities, managing OKRs and reports, and coordinating with leaders to align resources.

Qualifications

• 10+ years of experience in technical program management or related roles.
• Experience building/transforms CX function with automation/AI.
• Ability to partner with Product, Engineering, Analytics, and Operations to drive roadmaps.

Responsibilities

• Define strategic roadmap and partner with Engineering to deliver high-priority initiatives.
• Own portfolio of agent tooling and SaaS initiatives including AI automation and analytics.
• Uncover CX opportunities and align resources with leadership on execution paths.
• Define north-star metrics and quarterly KR targets, manage OKR reporting.

Skills

Technical program mgmt

Cross-functional leadership

AI/ML fluency

Data-driven decisions

Roadmap strategy

Tools

Looker

Snowflake

Job description

Coinbase is seeking a Technical Program Manager for CX Intelligence & AI to own program management across CX Ops, CX Programs, Product/Engineering, and Analytics. You will drive cross-functional initiatives, define north-star metrics, and partner with engineering to deliver AI-powered CX improvements.

Responsibilities include sizing opportunities, managing OKRs and reports, and coordinating with leaders to align resources.