Lead Technical Program Manager

Cloudflare; United States; Remote; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Lead Technical Program Manager to spearhead the FinTech portfolio. This role involves collaborating with diverse teams to enhance the quote-to-cash process, ensuring project alignment and successful delivery. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and communication skills while managing multiple stakeholders across time zones. Join a mission-driven organization that values diversity and innovation, and contribute to building a better Internet for everyone.

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible paid time off

On-demand mental health support

Global Travel Medical Insurance

Leave programs

Qualifications

• 10+ years in technical program management with a focus on continuous improvement.
• Experience in fintech and delivering technology solutions in the billing space.

Responsibilities

• Lead cross-functional teams to manage FinTech portfolio projects.
• Drive scalable processes and ensure alignment across various departments.

Skills

Technical Program Management

Project Planning

Stakeholder Management

Communication Skills

Agile Methodologies

Cross-Functional Collaboration

Risk Management

Empathy and Leadership

Education

Bachelor's in Computer Science

Equivalent Experience

Tools

JIRA

Confluence

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Lead Technical Program Manager, FinTech - Engineering PMO

Cloudflare has embarked on a transformation of our entire quote to cash process. We are seeking a highly skilled and self-motivated Technical Program Manager to lead and manage the FinTech portfolio of projects. Your main responsibility will be to work cross functionally across Product, Engineering, Design, Revenue Ops, Finance, BI, external vendors, and more to build and execute on the overall strategy.

You will play an active part in collecting requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and working with various functions to deliver success. You will partner with various product and engineering counterparts to determine available options, manage stakeholder expectations, and execute against the roadmap.

This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones.

The ideal candidate is process driven but remains flexible and iterative, someone who loves to tackle new challenges, really enjoys bringing people together as a team, and driving them towards success.

This position can be based in Austin, Denver, Atlanta, or Washington D.C.. You will be reporting into the Engineering Program Management Organization (PMO).

Major areas of responsibilities

• Work horizontally across disparate groups like Engineering, Product Management, Finance, Revenue Operations, Business Intelligence and external vendors like Stripe and Salesforce to keep plans aligned and deliver commitments.
• Manage short term deliverables like supporting product launches, medium term ones like migrating billing processes, and longer term ones like a full ERP implementation.
• Understand technical requirements of products in the Quote to Cash lifecycle.
• Effectively balance risk and achieve business objectives.
• Obtain clear requirements, plans, and decisions to proactively tackle critical gaps and mitigate risk.
• Drive creation and roll out of scalable processes to meet product and engineering team goals.
• Set up regular feedback cycles and ensure buy-in from contributors on program plan & roadmap.
• Provide regular status updates to stakeholders and senior management.
• Coach and mentor team members to effectively cover areas that need attention.

Desirable skills and knowledge

• BS+ in Computer Science, Information Technology, Information Security or related field or equivalent experience.
• 10+ years experience in technical program management and a desire for continuous improvement.
• Demonstrated success delivering technology solutions in the Billing space.
• Knowledge of best practices in fintech, financial reporting, compliance or other similar domain at a SaaS company.
• Proven track record of creating realistic project plans, managing dependencies, and overseeing execution to meet commitments and deliver with predictability.
• Excellent oral and written communication, proven track record of effective communication at various levels including executive level.
• Experience working with multiple time zones and cross functional teams.
• Strong competency with Confluence, JIRA (admin-level experience strongly preferred), and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc).
• Servant leader who has successfully gained authority with peers by demonstrating empathy, providing support and motivating others.
• Comfortable managing tight deadlines, changing priorities, and ambiguity.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.