Principal Implementation Program Manager

T-Mobile; Denver (CO); Remote; USD 94,000 - 171,000; Full time

Job summary

An innovative company is seeking a Principal Implementation Manager to lead client onboarding for large enterprise accounts. This role demands exceptional communication and program management skills, ensuring customer satisfaction through strategic direction and project oversight. The ideal candidate will have a proven track record in managing complex projects, engaging stakeholders, and delivering high-quality results within budget. With a focus on growth and client success, this position offers the opportunity to make a significant impact in a dynamic environment. Join a team that values your contributions and supports your career development!

Benefits

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Paid time off

Tuition assistance

Childcare subsidy

Mobile service discounts

Home internet discounts

Qualifications

• 4-7 years of formal project/program management experience required.
• Experience managing business customers in Sales or Account Management.

Responsibilities

• Directs client onboarding from Discovery through Lifecycle Support.
• Ensures 100% customer satisfaction and oversees contract implementation.

Skills

Communication

Program Management

Conflict Resolution

Wireless Technologies

MS Office Suite

Organization

Cross Functional Relationships

Education

Bachelor's Degree

Tools

Microsoft Project

Excel

PowerPoint

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

We are open to hiring in all markets across the US. No location restrictions.
Job Overview
The Principal Implementation Manager directs all aspects of client onboarding from Discovery through transition to Lifecyle Support for large, complex, Enterprise, Strategic, and Public Sector accounts. As a key customer-facing leader, they ensure 100% customer satisfaction and drive strategic direction and growth projection for these T-Mobile for Business sales segments. They oversee contract implementation in totality, identifying all contract deliverables, process/product owners and partners, creating and delivering factual, timely, and quality tracking processes resulting in Master Service Agreements implemented within the established timeline and budget.

Job Responsibilities:

• Participates in the Sales process, actively engaging in discovery and strategy sessions, sourcing, reviewing, and preparing RFP responses (relative to Implementation and Lifecyle Support), tracking cross-functional deliverables through the RFP process, managing product capability tests, presenting to C-level (internal/external) in finalist sales presentations, creating and presenting internal/external stakeholder communications and project status updates.
• Directs and coordinates teams of Sales, Operations, Care, Product and Technical contributors to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements and 100% customer satisfaction relative to Onboarding experience.
• Serves as Lead communicator for overall project status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings, including overall project health, quality control points, risks, mitigation strategies and transitioned line/installation projections and actuals.
• Defines Onboarding project scope, create and manage initial Onboarding project plan, while influencing and managing variables that may result in scope creep.
• Identifies internal/external stakeholders and project team, ensuring alignment with Onboarding plan, quality control points and success measurements.
• Communicates risks in clear business and technical terms, providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.
• Develops customer specific, customized Implementation and Lifecycle Customer Support models by sourcing, vetting, and gaining agreement on work output from multiple workgroups including Sales, Implementation, Care, Business Operations, Engineering, (including In-Building if applicable) Product, Vendor Management, and other identified resources.
• Develops detailed work plans, schedule estimates, resource plans, status reports and implementation priorities, establishing the tools and processes to track and report on the project and progress towards program goals.

Education:

• Bachelor's Degree Additional relevant work experience may be considered in lieu of degree (Required)

Work Experience:

• 4-7 years Formal project/program management work experience (Required)
• 4-7 years Managing or supporting business customers in a Sales, Service or Account Management (Required)

Knowledge, Skills and Abilities:

• Communication Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the C-level internally and externally, both planned and ad-hoc. (Required)
• Program Management Superior program and project management skills and ability to organize
  and lead all facets of a project/team (including building detailed and complex end to end
  project plans). (Required)
• Conflict Resolution Demonstrated conflict -resolution and interpersonal skills, with the
  ability to articulate T-Mobile's Implementation value proposition. (Required)
• Wireless Technologies Demonstrated (SME) knowledge of solutions, technologies and
  operating systems (General wireless knowledge, Sync-Up, iOS, Android, MDM, etc.). (Required)
• MS Office Suite Demonstrated proficiency in T-Mobile systems, processes, policies, etc.
  (Including Excel, Microsoft Project, PowerPoint). (Required)
• Organization Strong organizational and time management skills with ability to manage highly
  complex and/or critical customer issues in a time-sensitive, high-pressure environment. (Required)
• Cross Functional Relationships Ability to build strong cross-functional partnerships and leverage
  internal and external resources, moving programs and projects thru completion. (Required)

Licenses and Certifications:

• Project Management Professional (PMP) -Required

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $94,500 - $170,400 Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ313780¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.