Lead Technical Program Manager

CloudFlare; Denver (CO); On-site; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company on a mission to enhance the Internet! As a Lead Technical Program Manager, you will spearhead the transformation of the quote to cash process, collaborating with diverse teams to ensure project success. Your role will involve managing stakeholder expectations, balancing risks, and driving effective communication across functions. This innovative firm values empathy and continuous learning, making it an exciting place for professionals eager to tackle new challenges. If you are passionate about technology and thrive in dynamic environments, this opportunity is perfect for you!

Benefits

Medical/Rx Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible paid time off

On-demand mental health support

Qualifications

• 10+ years in technical program management with a focus on continuous improvement.
• Experience in managing cross-functional teams and delivering technology solutions.

Responsibilities

• Lead and manage the FinTech portfolio of projects across multiple teams.
• Drive creation and rollout of scalable processes to meet product and engineering goals.

Skills

Technical Program Management

Communication Skills

Stakeholder Management

Project Planning

Agile Methodologies

Risk Management

Empathy

Education

Bachelor's in Computer Science

Equivalent Experience

Tools

Confluence

JIRA

Job description

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Lead Technical Program Manager, FinTech - Engineering PMO

Cloudflare has embarked on a transformation of our entire quote to cash process. We are seeking a highly skilled and self-motivated Technical Program Manager to lead and manage the FinTech portfolio of projects. Your main responsibility will be to work cross functionally across Product, Engineering, Design, Revenue Ops, Finance, BI, external vendors, and more to build and execute on the overall strategy.

You will play an active part in collecting requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and working with various functions to deliver success. You will partner with various product and engineering counterparts to determine available options, manage stakeholder expectations, and execute against the roadmap.

This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones.

The ideal candidate is process driven but remains flexible and iterative, someone who loves to tackle new challenges, really enjoys bringing people together as a team, and driving them towards success.

This position can be based in Austin, Denver, Atlanta, or Washington D.C.. You will be reporting into the Engineering Program Management Organization (PMO).

Major areas of responsibilities

• Work horizontally. Disparate groups like Engineering, Product Management, Finance, Revenue Operations, Business Intelligence and external vendors like Stripe and Salesforce all need to keep plans aligned and work together to deliver commitments.
• Span timescales. Short term deliverables like supporting product launches, medium term ones like migrating billing processes and longer term ones like a full ERP implementation all need to be serviced. The urgent cannot starve the important.
• Understand technical requirements of products in the Quote to Cash lifecycle.
• Effectively balance risk and achieve business objectives.
• Obtain clear requirements, plans, and decisions to proactively tackle critical gaps and mitigate risk.
• Drive creation and roll out of scalable processes to meet product and engineering team goals.
• Set up regular feedback cycles and ensure buy-in from contributors on program plan & roadmap.
• Provide regular status updates to stakeholders and senior management.
• Coach and mentor team members to effectively cover areas that need attention.

Desirable skills and knowledge

• BS+ in Computer Science, Information Technology, Information Security or related field or equivalent experience.
• 10+ years experience in technical program management and a desire for continuous improvement.
• Demonstrated success delivering technology solutions in the Billing space.
• Knowledge of best practices for in fintech, financial reporting, compliance or other similar domain at a SaaS company.
• Proven track record on creating realistic project plans, managing dependencies, and overseeing execution to meet commitments and deliver with predictability.
• Excellent oral and written communication, proven track record of effective communication at various levels including executive level.
• Experience working with multiple time zones and multiple cross functional teams.
• Strong competency with Confluence, JIRA (admin-level experience strongly preferred), and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc).
• Servant leader who has successfully gained authority with peers by demonstrating empathy, providing support and motivating others.
• Comfortable managing tight deadlines, changing priorities, and ambiguity.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Sound like something you’d like to be a part of? We’d love to hear from you!