Lead Tech Ops & Systems Support

Joseph Michaels International; Southlake (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

SmartRecruiters, Inc. seeks an experienced IT Systems Specialist to provide specialized technical and product support for hosted solutions. You will troubleshoot complex software, improve installation and configuration procedures, and contribute to system standards.

Ideal candidates have a technical Bachelor’s degree, Linux experience, Bash/Python skills, and familiarity with issue-tracking tools. Knowledge of JMS, Docker, and ITIL is a plus, along with ServiceNow expertise.

Qualifications

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• Experience with Linux.
• Experience with Bash/Python.
• Experience with problem tracking tools (e.g. ClearQuest, Bugzilla, JIRA).
• Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations.
• Ability to quickly learn new technologies and stay current with advances.
• Experience with JMS (WebSphereMQ or ActiveMQ) is a plus.
• Experience with OS-level virtualization (Docker) is a plus.
• Knowledge of ITIL best practices will be a plus.
• Service Now knowledge is a plus.

Responsibilities

• Provide specialized technical and product support for company hosted solutions, including troubleshooting and debugging complex software.
• Improve and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems and key processes, and reviewing logs.

Skills

Linux

Bash

Python

Communication skills

Learning ability

ITIL knowledge

Education

Bachelor's degree in engineering or computer science

Tools

ClearQuest

Bugzilla

JIRA

Docker

WebSphereMQ

ActiveMQ

ServiceNow

Job description

SmartRecruiters, Inc. seeks an experienced IT Systems Specialist to provide specialized technical and product support for hosted solutions. You will troubleshoot complex software, improve installation and configuration procedures, and contribute to system standards.

Ideal candidates have a technical Bachelor’s degree, Linux experience, Bash/Python skills, and familiarity with issue-tracking tools. Knowledge of JMS, Docker, and ITIL is a plus, along with ServiceNow expertise.