Lead Tech / Crew Chief

ServiceMaster of South Shore Inc; North Richland Hills, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster TEAM is seeking an experienced Lead Restoration Technician / Crew Chief to oversee field mitigation projects and mentor restoration teams in accordance with IICRC standards. The role focuses on leading water damage restoration, moisture mapping, and on-site decision-making.

Ideal candidates bring 1–3 years in restoration, a valid driver's license, and the ability to lift 50 lbs+, with emergency response availability. Join a team backed by a national brand and competitive benefits.

Qualifications

• 1–3 years experience in restoration, mitigation, or disaster recovery.
• Demonstrated leadership or crew lead experience.
• Valid driver’s license with acceptable driving record.
• Ability to lift 50+ lbs and work in physically demanding environments.
• Availability for emergency response and on-call rotation.

Responsibilities

• Lead water damage restoration.
• Direct daily jobsite operations.
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations.
• Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management.
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment.
• Oversee controlled demolition and removal per approved scope.
• Enforce PPE usage, containment, and cross-contamination control.
• Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs.
• Document moisture readings, equipment placement, job progress, and photos using restoration software.
• Communicate professionally with customers, adjusters, and internal teams.
• Assist in training, mentoring, and evaluating technicians at all skill levels.

Skills

Leadership

Customer communication

On-site supervision

Education

IICRC WRT certification

ASD or related certifications

Tools

Restoration software

Job management software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ServiceMasterTEAM – Water, Fire & Smoke Damage Restoration; FULL SERVICE RESTORATION

At ServiceMaster TEAM, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC.

This role is ideal for a technically skilled restoration professional who understands drying science, leads from the front, and holds teams accountable for quality and compliance.

Key Responsibilities

• Lead water damage restoration
• Direct daily jobsite operations
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations
• Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment
• Oversee controlled demolition and removal per approved scope
• Enforce PPE usage, containment, and cross-contamination control
• Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs
• Document moisture readings, equipment placement, job progress, and photos using restoration software
• Communicate professionally with customers, adjusters, and internal teams
• Assist in training, mentoring, and evaluating technicians at all skill levels

Required Qualifications

• 1-3 years experience in restoration, mitigation, or disaster recovery
• Demonstrated leadership or crew lead experience
• Valid driver’s license with acceptable driving record
• Ability to lift 50+ lbs and work in physically demanding environments
• Availability for emergency response and on-call rotation

Preferred Qualifications

• IICRC WRT required; ASD or additional certifications strongly preferred
• Strong understanding of drying science, psychrometrics, and material behavior
• Experience with insurance-driven restoration and adjuster coordination
• Proficiency in restoration documentation and job management software
• Experience assisting with job scoping, supplements, and scope validation

Why Join ServiceMaster TEAM?

• Competitive compensation with overtime potential
• Company-supported advancement
• Opportunity to lead meaningful projects that directly help communities recover

ServiceMaster Restore franchise locations are independently owned and operated.